Client Services Analyst - vancouver - Aquanow

    Aquanow
    Aquanow vancouver

    1 day ago

    $48,000 - $78,000 (CAD) per year *
    Description

    Aquanow is a trading and technology company powering the next generation of financial services. We're at the forefront of the rapidly evolving digital asset space, empowering businesses to navigate the complexities of cryptocurrencies and blockchain technologies.

    Your Role in Our Growth

    We are seeking a motivated Client Services Analyst to join our Vancouver office and contribute to our Client Services Desk. This team provides front-line support for institutional clients, ensuring timely and accurate service for traded products.

    Key Responsibilities:

    • Serve as the first point of contact for institutional client inquiries via chat and email, responding with professionalism and according to company guidelines;
    • Guide clients on troubleshooting, provide product information, resolve common platform issues;
    • Manage client requests through internal ticketing tools; ensure tasks are routed or escalated when necessary;

    You will gain an in-depth understanding of how a financial services firm operates, supporting critical business functions while identifying opportunities to streamline processes.

    * This salary range is an estimation made by beBee
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