Call Center Agent - North York, Canada - Total Credit Recovery

Total Credit Recovery
Total Credit Recovery
Verified Company
North York, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

About Us:

Total Credit Recovery Limited (TCR) is the largest Canadian-owned receivables management company, servicing most major Canadian credit grantors. TCR is a progressive company in the financial sector, with over 350 employees in 4 offices across Canada.


Position Overview
We are currently seeking hard working, energetic, professional individuals to work as a Debt Counsellor
(NOC 6235 Category B).
This is a Work from Home/Remote position.

The main objective of this position is to provide debt recovery services for a variety of large clients.


Responsibilities

  • Contact consumers via the telephone to arrange payments for past due accounts
  • Assist clients by proposing solutions to address financial objectives such as, debt management
  • Research and evaluate consumer's financial status, credit and ability to repay the loan
  • Complete initial trace work using online tools and account systems
  • Follow regulations and guidelines as per provincial, federal legislation and client specific directives.
  • Professionally and respectfully negotiate with consumer and explore money sources to determine best possible arrangement
  • Complete credit and loan information
  • Clearly and concisely document the details of each call
  • Request statements on delinquent accounts and forward irreconcilable accounts for legal action
  • Review and update credit and loan files
  • Other duties as assigned

Requirements:


  • Experience in a call center environment is an asset
  • Good communication skills both verbal and in writing
  • Good listening skills
  • Good negotiation skills
  • A compassionate and empathetic approach
  • Being able to maintain an objective/nonjudgmental position even when talking with clients about emotional/ difficult situations
  • Strong knowledge of computers and office software
  • The ability to achieve performance targets
  • Be able to work shifts (evening and/or weekends) on a rotating basis

What We Offer:


  • Competitive salary
  • Commission, contests and bonus plans
  • Paid training
  • Vacation within the first year
  • Great benefits including medical, dental and optical plans
  • Friendly and fun work environment
  • Opportunities for advancement
*Please be advised that as per security guidelines, employees cannot hold an active security guard license and work in debt collections.


Salary:
$15.50-$17.00 per hour


Benefits:


  • Dental care
  • Extended health care
  • Life insurance
  • Tuition reimbursement
  • Vision care
  • Work from home

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus pay
  • Commission pay
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