Client Services Administrator - Dartmouth, Canada - AGAT Laboratories

AGAT Laboratories

Verified Company

Dartmouth, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

AGAT Laboratories is a full-service laboratory with locations across Canada. We are the most diversified laboratory in Canada. Our scientists are highly-skilled and specialized in the fields of biochemistry, chemistry, microbiology, geology, engineering and other specialty services.

With a broad range of staff experience and state-of-the-art instrumentation, we provide cross-analytical solutions for the
Environmental, Energy, Mining, Transportation, Industrial, Agri-food and
Life Sciences sectors.

The job requires attention to the details of work, handling them with better-than-average accuracy and with careful attention to the quality of the work.

The focus is on working comfortably under close supervision within a stable, secure team.

The pace of the job is steady and fast-paced, with a requirement of managing a large number of tasks under pressure and an inclination to work under explicitly defined processes.

When there is change in the structure of work or scope of responsibility, ample time will be provided to learn the new work thoroughly with opportunity for repetitive practice.

This position is given direction by the Client Services Manager or Supervisor and is an integral part of providing "
Service Beyond Analysis".

Responsibilities:

Strive to employ AGAT's mission statement of "Service Beyond Analysis" by providing assistance to the Client Services Team including Client Services Representatives and the Client Services Supervisor or Client Services Manager
Ensure delegated client requests are completed in a timely and accurate manner including:
Submission of bottle order, re-assignment and re-analysis requests
Providing clients with accurate and timely information based on consultation with appropriate resources such as estimated time for delivery of results and technical inquiries
Completing administrative tasks such as prompt delivery of Sample Receipt Notifications, Results and Invoices within required turnaround time
Notifying clients of sample integrity issues
Provide backup and support for Client Service Representatives and coverage for evenings and weekends, as required, for the following:
Updating and re-issuing reports with updated project and sample information or requested regulatory guidelines
Assisting with meeting and exceeding sample turnaround times, utilizing Priority Request Monitor to monitor the status of work orders
Provide assistance to Logistics and Shipping, when required, by:
Preparing bottle orders as per requested submissions
Organizing and labeling samples
Logging samples into LIMS (Laboratory Information Management System)
Alert appropriate Client Service Representatives on any customer issues, escalating highlevel complaints to the appropriate department
Participate in team training
Assist in internal and external audits

Skills and Experience:

Minimum
High School Diploma required
Diploma or Degree in Science or Administration is an asset
Minimum 1 year customer service experience
Confident computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems (LIMS) and Reporting Systems)
Excellent communication skills with clients and members of the team, both verbal and written
Excellent organization and time management skills
Attention to detail for routine tasks and commitment to quality standards
Ability to work well under pressure

Work Environment:

General office environment with some exposure to laboratory environment
Sitting for prolonged periods of time in an office setting
Compliance with established safety procedures and appropriate PPE
Manual dexterity is required
Exposure to excessive noise, dust and/or varying temperatures is rare

AGAT Laboratories is an equal opportunity employer. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise the hiring manager of any accommodations that are required. Any information received relating to accommodations will be treated as confidential.

Thank you for your interest in AGAT Laboratories.

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