Trainer / IT Administrator - Ottawa, Canada - Larga Baffin

Larga Baffin

Verified Company

Ottawa, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_Larga Baffin has an exciting opportunity as a: Trainer/ IT Administrator Full-Time_

_ Larga Baffin is classified as an Essential Service and is taking all mandatory and recommended preventive measures as per Public Health authorities to ensure the health and safety of all staff and residents._

_ A special thank you to all front-line workers for your commitment and dedication to serving those in need._
Position Overview

The Trainer/ IT Administrator under the direction of the General Manager, will primarily be responsible for the overall daily operations of the company technological needs which include responsibility for evaluating our needs and current practices and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides.

The Trainer/IT Administrator will be a confident public speaker and a devoted educator who is up-to-date on the latest tools and resources needed to improve employee training and performance.

The Trainer/IT Administrator will also be responsible for researching and selecting the best platform to deliver and utilize training materials.

The Trainer/IT Administrator should possess extensive experience in IT administration and the ability to optimize the performance of our IT infrastructure.

An accomplished Trainer/IT administrator will be someone whose technical expertise results in enhanced IT system efficiency across company structures.

Key Responsibilities:
Trainer

Train Referrals Staff
Referrals documentation and processes
Train Client Care Staff
Trip Sheet and other Transportation documentation
Lead in Client Care training coordination, evaluation and recommendations
Train and/or coordinate training for all staff in conjunction with HR training initiatives
HR Downloads course identification, assignment, tracking and future planning
New policy roll outs
Track and compile collected data
Conceptualize training materials based on data and research
Communicate training needs and online resources
Create training strategies, initiatives, and materials
Contact and utilize outside vendors and resources for instructional technology
Test and review created materials
Maintain a database of all training materials
Instruct employee training and onboarding
Conduct training through new materials
Review employee performance and learning
Coordinate and monitor enrollment, schedules, costs, and equipment

IT Administrative

Lead contact with Grade A
Monitoring and maintaining networks and servers.
Upgrading, installing and configuring new hardware and software to meet company objectives.
Implementing security protocols and procedures to prevent potential threats.
Creating user accounts and performing access control.
Performing diagnostic tests and debugging procedures to optimize computer systems.
Documenting processes, as well as backing up and archiving data.
Developing data retrieval and recovery procedures.
Designing and implementing efficient enduser feedback and error reporting systems
Troubleshoot and IT related issue
Workstations, WIFI, Client radio
Maintaining internal IT communications
Lobby Info Screen, Punch Clock Screen and in room Client Info Channel
Assist with additional tasks as and when needed or assigned by management both within and outside role and department to support Larga operations

Minimum Job Requirements

Bachelor's degree in education, business, human resources, information technology, or related field
Certification from talent and training associations a plus
Applicable professional qualification, such as Microsoft, Oracle, or Cisco certification a plus
At least two years' experience in a similar role.
Extensive experience with IT systems, networks, and related technologies.
Solid knowledge of best practices in IT administration and system security.

Preferred Knowledge and Skills

Fluency in Inuktitut is a strong asset.
Meticulous and demonstrated ability for strong attention to detail.
Highly effective organizational skills combined with the ability to multitask and prioritize daily and weekly activities to meet set and changing deadlines.
Exceptional leadership, organizational, and time management skills.
Strong analytical and problemsolving skills.
Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
Experience with technologies and best practices for instructional manuals and teaching platforms
Strict adherence to company philosophy/mission statement
Strong project management skills with the ability to manage multiple projects
Good interpersonal skills and communication with all levels of management
Encouraging to team and staff; able to mentor and lead
Excellent verbal and written communication skills
Able to analyze problems and strategize for better solutions

Work Conditions