Audio-visual On-site Service Technician - Hamilton, Canada - Diversified

Diversified

Verified Company

Hamilton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

What part will you play?

This position provides daily customer operational service and technical support of audio-visual equipment and systems located within the following types of environments: business/corporate offices, auditoriums, divisible conference rooms, executive spaces, collaboration rooms, and open areas.

What will you be doing?

Working knowledge or strong ability to provide technical support for: Advanced AV Systems, Crestron/Evertz Source Control Devices, Microsoft Surface Hub, MSFT Teams Environment, Biamp Audio (Program and Speech, DSP based systems; Projection and Display Devices; Video Wall Display Systems; Digital Signage Systems; Streaming, Webcasting and Telepresence systems; Wireless Microphones / RF Systems; PTZ Wall Cameras; Display Technology; Samsung display technologies and Magic Info technologies.

Respond to Meeting Support Requests
Complete Preventative Maintenance visits to ensure all customer rooms and systems are operating in an optimum fashion
Troubleshoot, Respond to Service Issues of all AV equipment while planning and implementing improvements in AV equipment.
Work with manufacturers to develop relationships related to equipment servicing (technical support, securing return authorizations, complete repair functions required to resolve customer issues)
Assemble reports and inhouse paperwork to record customer interactions to meet SLA requirements
Working with a support desk system and the ability to document and follow through with outstanding ticketed issues, a must.
Work with the Client Teams and Service Team in the scheduling of meetings and preparation of meeting room accommodations for internal users.
On Going Daily/weekly preventative maintenance visits and reporting to the Service Team to ensure equipment and customized space functionality is ready for use.
Identifying defective or failed equipment and take ownership to resolution, escalation, replacement of spares and updating asset inventories.
Interface with equipment manufacturers, developers, engineers, and project managers on the client's behalf to provide resolutions for highly complex systems.
Safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of audio visual, video conference, display and presentation technologies.
Participates in and drives continuous improvement activities across AV technologies and collaborate with client's business conferencing team to improve/evolve technology solutions. Provide customers an elevated level of AV tech competencies & support.
Develop an ongoing customer relationship, resulting in future customer loyalty

Physical Working Environment:

Client Site

What do we require from you?

Education/Certifications:

A two-year diploma from a Technical School, or equivalent experience

Required/Desired Knowledge, Experience and Skills:

CTS certification from AVIXA + manufacturer certs (Evertz, Biamp, Crestron, Microsoft, Samsung, Magic Info)
Competencies in AutoCAD / Visio adequate to read drawings for rack layout & cabling
Preference given to Three (3) years of experience conducting site surveys; constructing racks; pulling cable; installing projectors & submounts; crimping / punchdown connections.
Competencies in Microsoft Teams, Surface Hub, and video IPTV, Streaming, Webcasting products.
Competencies in Crestron control systems (trouble shooting, basic communication concepts and protocols).
Must be able to be very client facing and work with high level executives in high pressure meeting situations.
Must maintain a valid driver's license with clean driving record
Must be able to stand, kneel and/or crouch for long periods of time
Must be able to work in high places, as well as small, cramped places
Must be able to work in hot humid places, as well as cold places