Reservations Sales Agent - Halifax, Canada - Ambassatours Gray Line Ltd.

Ambassatours Gray Line Ltd.

Verified Company

Halifax, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Discover
The Opportunity
Halifax, NS Hospitality and Food Service Experienced Seasonal

Ambassatours is the top provider of shore excursions for the cruise lines arriving seasonally in the port of Halifax.

We offer a wide variety of tour guiding opportunities in many entertaining and interesting tours including Hop On Hop Off sightseeing tours aboard vintage British double deckers buses, coach, walking and hiking tours.

Sales and Customer Service Representatives at Ambassatours are the direct connection from customers to sales in all retail spaces, sales kiosks, by phone, and promotional areas (such as boardwalk).

The primary objective of this team is to motivate potential customers to purchase by offering them information, matching their interests to product, and by providing prompt and professional sales transactions.

There is also an important customer service component to the position which involves assisting guests by providing information about how to navigate the waterfront area as well as facilitating check-in and boarding procedures for some tours.

What you'll do

Responsibilities:

Reporting to the Reservation's Manager & Reservation's Supervisor the Sales and Customer Service Representative will be responsible for the following duties:
Keeping workstations well-supplied with required materials
Maintaining tidiness, cleanliness, and orderliness of workstations and retail area
Following all protocols for staff and guest safety with customers
Thorough knowledge of tour options
Connecting with customers, listening and providing high quality customer service
Conducting sales transactions
Upselling as appropriate
Taking personal responsibility for proactively matching customer interests to available products
Consistently modelling customer service excellence always when in view or hearing of customers or when interacting directly with customers
Accepting customer feedback with sincere interest and thanks.
Taking personal responsibility and be committed with a sincere and genuine interest to resolving customer complaints
Assisting with monitoring seat availability on tours
Facilitating check-in and boarding procedure for some tours while welcoming guests with Supervisors/Managers
Reporting customer or product issues promptly
Requesting authorization of discounts or refunds from supervisors
Taking instruction about focus of sales for any given date or time period
Communicating effectively regarding scheduling and availability

Following all company-approved cash handling procedures

Ensuring that secure credit card procedures are followed

Setting up cash at beginning of shift

Balancing cash at cash out and sign off on any cash related paperwork

What you'll need

Qualifications:

Customer service experience (minimum 1 year)
Experience working with cash, computers, ipads, and POS systems Assets
Customer service training
Sales training
WHIMIS certified
We're looking for
Core Skills
Tour Operators Customer Service Reservation Sales
A little bit about us
Ambassatours Gray Line Ltd.

Ambassatours is the top provider of shore excursions for the cruise lines arriving seasonally in the port of Halifax.

Are you interested?
Work With Us
Approved Apparel Employee wears company branded apparel
Hours Full time and part time positions available, seasonal contract, irregular hours including weekends and holidays