Customer Service Representative - Vancouver, Canada - Skyline Deficiency Solutions

Skyline Deficiency Solutions
Skyline Deficiency Solutions
Verified Company
Vancouver, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Position Overview:


Responsible to help schedule and perform PDI assessments and inspections of finishes in newly constructed homes and coordinate with construction closing dates and PDI schedules ensuring customer satisfaction.

Coordinate and conduct pre-delivery presentations with home purchasers in compliance with Tarion


Key Functions & Duties:
Responsibilities of this position include, but are not limited to:
Conduct pre-delivery presentation with purchasers, document purchaser requests and deficiencies.
Complete any and all documentation in an efficient manner ensuring all information is entered in system
Ensure all extras and upgrades are in the home.
Respond to the needs of the purchasers throughout the different phases of their new home buying experience.

Effectively and positively communicate and report progress and trade intervention requirements to on-site Customer Care Coordinator, Site Superintendent and Construction Managers.

Prepare and provide weekly summary reports to include PDI appointments and schedule.
Assist and follow up on outstanding service work.
Coordinate pre-delivery presentations according to construction schedule.
Participate in conciliation for identified warranty items as required to various sites.
The PDI position will be required to rotate based on the construction cycle and business needs.

Ability to work outside of the regular work week and be able to work late if required, or come in early and possibly work weekends.

Attend Tarion seminars and attend home purchaser functions as required.
Complies with legal, legislative and corporate safety requirements.
Assist other associates when required in the interest of purchasers.
Suggest and make recommendations for process improvements.
Responsibilities and essential functions may be modified at any time depending on business needs
Conduct inspections of sales offices and model homes
Ensure work orders are issued to trades and follow up to completion
Meet with homeowners to review deficiencies and coordinate trades access to homes
When not conducting QA'S or PDI'S must assist customer service with administrative duties such as filing, data entry etc.
Assist with scheduling and conducting key turn overs/move ins
Skills and Qualifications
Proven ability to deliver exceptional customer service
Ability to work well individually or in a team setting, be professional

Possess excellent written and verbal communication skills
Previous experience in the home construction service industry
Knowledge of Tarion (new home warranty act)
Knowledge of construction processes
Demonstrated ability to manage conflict and convey solutions for problem resolution
Valid driver's license, must provide a clean driver's abstract
Must have steel-toed safety boots and hard hat, PPE
Own/reliable transportation
Computer knowledge-previous experience with handheld computerized system

4 step worker health and safety certificate required (free online course)


Salary:
$20.00-$25.00 per hour


Salary:
$20.00-$25.00 per hour


Schedule:

  • 8 hour shift

Work Location:
One location
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