Resident Support Supervisor - Toronto, Canada - Jean Tweed Treatment Centre

Jean Tweed Treatment Centre

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Resident Support Supervisor

Position Information

Job Title:

Resident Support Supervisor

Program/Department/Team:
Housing Support Services

Reports to:
Manager, Housing & Support Services

Date Completed:
January 9, 2023

Status:
Full

Time, Permanent Nonunion

Program/Department Summary

Jean Tweed Centre supports and operates a number of housing and residential programs for women and their families with histories of substance use and/or mental health concerns.

Position Purpose

As a
Resident Support Supervisor you will provide supervision and support a team approach to case planning, consistent with evidence-based practices in the fields of mental health and substance use; support your teams to manage crisis situations, conflict resolution, and risk assessments; provide coordination of the daily operations of the programs.

Responsibilities

Service

Support daytoday operations of the programs.
Provide coordination and support across teams to enhance continuity and quality of care.
Oversee the maintenance of documentation, including discharge summaries and clinical notes.
Maintain professional practice standards and any relevant reporting and licencing.
Oversee and complete statistics and reports on program activities and special projects where applicable.
Monitor implementation of policies and procedures within the department.
Represent the Jean Tweed Centre in the community.
Establish interdepartmental collaborative relationships.
As required, provide afterhours emergency coverage on a rotational basis.
Redeployment to various JTC Residential sites for support as needed
Monitor the safety, health and wellbeing of the clients under the program care.

Staff Supervision

Orient, train, supervise and coach program staff.
Participate in, and/or lead all relevant staff meetings as appropriate.
Formulate and schedule the work of program staff and authorize and effectively control the overtime work of such staff.
Facilitate team building via communication and positive working relationships with staff.
Support employees to supervise student placements and volunteers.

Organizational

Conduct job responsibilities with a commitment to harm reduction, trauma

- informed, women-centered and anti-oppressive practices.

Abide by the Occupational Health and Safety Act, and work in a manner that is safe, reporting incidents immediately to direct supervisor.
Adhere to the policies and procedures of The Jean Tweed Centre.
Perform other duties as assigned in order to meet the overall goals and objectives of The Jean Tweed Centre.
Maintain a client service orientation including learning about/addressing client needs and concerns.
Work collaboratively including respecting others, sharing information, consulting and celebrating shared successes.
Demonstrate accountability by holding self responsible and following through on commitments.
Support inclusion and equity by respecting others, embracing diversity and addressing oppression.

Qualifications

Degree or Diploma in Social Work or relevant field.
Minimum 35 years of experience in related field.
Minimum 2 years supervisory experience in a unionized environment.
Approach to leadership consistent with organizational values.
Knowledge and understanding of women's issues, particularly as they relate to women with substance use, mental health and/or gambling concerns.
Excellent decisionmaking, problemsolving and conflict/crisis management skills
Excellent interpersonal skills, with the ability to build positive and collaborative working relationships with individuals and teams.
Strong computer skills including working knowledge of Microsoft Office Suite
Excellent oral and written communication skills.
Excellent individual and group supervisory skills.
Administrative, project management and program development skills.