Field Services Rep IV - Manitoba, Canada - Medtronic

Description

The Field Technical Service Representative is responsible for performing on-site installation, upgrades, calibration and configuration, as well as preventive maintenance and repairs as per Medtronic SOP's and manuals.

• Installs, operates, maintains, repairs and modifies equipment.
• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
• Analyzes and evaluates products and related performance.
• Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
• Installs, upgrades and removes products ensuring coordinative engineering field change.
• Maintains effective customer communications and relations.
• May provide onsite training of customer support personnel.
• Responsible for reporting complaints and Adverse Drug Reactions (ADR)
• Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
• Installs, upgrades and removes products ensuring coordinative engineering field change.
• Maintains effective customer communications and relations.
• May provide onsite training of customer support personnel.
• Performs installation, calibration, configuration, upgrades, preventive maintenance and repairs as per Medtronic internal procedures.
• Responsible to understand and follow corporate and functional business unit procedures as well as technical guidance documents.
• Provides technical/scientific advice to customers and sales personnel responding to product related questions, issues and problems.
• Manage company assets including spare parts inventory, test equipment, computers and vehicle.
• Produce timely and detailed service reports.
• Complete department specific reports via on-line reporting system.
• Travel, as required, to meet obligations relative to business and customer requests for service.
• Provide after-hours service/support, where required.
• Complete all assigned training on time.
• Manage expenses, submit expense reports on timely manner and adhere to corporate expense policy

• May require vocational or technical education and advanced certification in addition to prior work experience.

• Minimum of 8 years of relevant experience

• Must possess and maintain a valid provincial driver's license.
• Bilingual (French & English) required in Quebec.
• Strong time management skills and work ethic.

• Biomedical Technologist Diploma or Electronics Diploma from a recognized Community College.
• Or Engineering Degree from recognized University.
  JOB EXPERIENCE
• N/A

• Medical Device product knowledge.
• Work experience within hospital operating rooms.
• General knowledge of electrical and mechanical concepts.
• Analytical/problem solving skills/experience.
• Knowledge of Health Canada regulations.
• Demonstrated ability to utilize computer and telephone efficiently.
• Bilingual (French & English)
• Robotics experience an asset