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Production Operation Engineering Lead Manager London - Canada - Index Exchange
Description
We shaped the earliest forms of ad tech, and we're looking for the technical expertise to help shape its future.
Our customers have unique problems that can only be solved at internet scale, and that's where the technical skills of our team make a real difference.
Our exchange handles over 350 billion requests every day (for comparison Google serves an estimated 9 billion searches a day), all running in our own global data centers.
Every member of our technology team has an enormous amount of autonomy in building and managing our systems to support and enable our growing level of scale.
We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers.
We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.In working together across our teams, we're continually investing in the people and technology to solve the industry's most complex problems.
As we extend the promise of ad tech to every channel, we're looking for talented engineers to help advance Index, and the industry, forward.
Index Exchange funds the open web.Content and journalism across the internet are funded through advertising, and we are the engine that helps to make that happen transparently, safely and efficiently.
Our business is growing significantly every year and is poised to grow even faster. Our people and our platforms are the foundation and enabler of that growth.We are significantly expanding our technology teams, and are looking for technologists with a passion for high performance software development, and a drive to deliver software products and platforms that enable and empower industries at a global scale.
As a Engineer Lead Manager (ProdOps), London - you will be responsible for building and managing a team of dedicated professionals who will monitor, troubleshoot, and optimize Index Exchange's complex 24x7 technology infrastructure.
You will play a critical role in establishing and maintaining an efficient ProdOps team in the region and ensuring the smooth operation of our network and systems while collaborating closely with IT, SRE, Network and Data engineering teams.
Index's scale spans the globe, our transactions happen 24x7 in our global data centers, and every second that passes millions of requests are evaluated across our exchange.
In order to achieve our mission, global efficiency and reliability are absolutely key, as every millisecond quite literally counts in our business.
While we place a huge premium on technical skill, we value just as much your ability to work with other people.
Acting as an Engineering Lead Manager, you have the ability to prioritize tasks, often against competing scope and timelines.
Technical :
A strong foundation in technical operations management, and experience in solving complex problems and building solutions (Real-time monitoring, production issues, process introduction & optimization, etc.).
Rigorous :
We design and manage massive, globally distributed systems that handle billions of transactions a day - your approach and solutions need to be thorough, scalable, and ironclad.
Team Building:
Recruit, hire, and train a skilled team of ProdOps Engineers to establish a fully operational ProdOps team from scratch.
Develop team goals, performance metrics, and performance evaluation processes.Infrastructure Monitoring and Troubleshooting:
Oversee the monitoring of our company's global infrastructure using management tools to detect and resolve infrastructure issues proactively
Incident Management:
Establish and enforce incident management procedures, including incident reporting, escalation, and resolution processes.
Coordinate with other engineering teams and external vendors to resolve technology incidents, minimize downtime, and ensure service level agreements (SLAs) are met.
Infrastructure Automation & Optimization:
Continuously analyze infrastructure performance data, identify trends, develop and implement strategies to optimize performance and minimize disruptions. Collaborate with other engineering teams to implement improvements, upgrades, and changes to enhance infrastructure reliability, capacity, and security.
Develop and maintain comprehensive documentation, including network diagrams, run books & standard operating procedures (SOPs), and incident reports. Generate regular reports on performance, incidents, and trends to senior management and stakeholders.
Vendor Management:
Coordinate with vendors to resolve technical issues, manage maintenance contracts, and ensure timely delivery of services and equipment.
Training and Development:
Provide ongoing training and professional development opportunities to the ProdOps team to enhance their technical skills, industry knowledge, and job performance.
Proven experience in building and managing a 24x7 Production Operations team working with peers and colleagues across an organization distributed around the globeStrong understanding of monitoring tools, incident management processes, automation and optimization strategies.
Ability to analyze complex technical issues, develop effective solutions, and make informed decisions in a fast-paced environment.
Excellent communication skills, both written and verbal, with the ability to communicate technical concepts to non-technical stakeholders.
Comprehensive health, dental, and vision plans at no cost to you
Time off and flexible work schedules
Retirement plan with a 5% company match
Community engagement opportunities and donation-matching program
Annual virtual company retreats and regular community-led team events
Our interview process consists of several steps, including phone screens and video interviews.
We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status.
Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. Accessibility for applicants with disabilitiesIndex Exchange is committed to working with and providing access and reasonable accommodations to applicants with disabilities.
Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities.
