Service Desk Technician - Toronto, Canada - Griffith Foods

Griffith Foods

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

GRIFFITH FOODS

RESPONSIBILITIES:

Support global standardization asset management, service desk software, incident and problem management, service catalog SCCM 2012 imaging
Responsible for purchasing laptop, tablet and desktop computers, printers and other peripheral devices and computer accessories
Negotiates with vendors for best pricing and service delivery
Performs installation, maintenance and repair of desktop, laptop computers and peripherals
Identification of hardware, software and network technical problems and malfunctions related to the user and server environment in the Canadian locations
Participates in various IT projects intended to continually improve/upgrade the infrastructure.
Engages global IT infrastructure team to support server infrastructure including troubleshooting, upgrades and maintenance
Engages with Service Desk team to support and assist customers in the Canadian locations
Engage, support, and in some cases lead (as designated) projects related to user services and infrastructure
Expected to assist the Service Desk with first & second level triage, resolution, or assignment of user incidents and challenges
Logs and tracks calls using Service Desk tool and maintains history records and related problem documentation
Complete root cause analysis of incidents and problems, document resolution, and update the change management process
Tests software and hardware to evaluate ease of use
Writes software and hardware evaluations and recommendations for management review
Support and assist in Active Directory administrative tasks. Knowledge of GPO configurations preferred
Ensures current virus protection software is installed and updated regularly

QUALIFICATIONS:

Minimum 35 years of related experience in PC/desktop managementrequired
Microsoft or A+ certifications, HDI certification preferred
Hands on experience in areas of networks, network topologies, PC/laptop/tablet workstations (configuration and connectivity), network file servers,
Microsoft Office Applications installation, and configuration and Internetworking architectures and home configuration
Incident ticketing software knowledge with a knowledge of Windows OS, antivirus software
Advanced SCCM knowledge, for image creation and deployment and Cisco VOIP phone configuration
SharePoint basic user and administrative knowledge.
Associate degree/Bachelor's degree

- preferred

What We Offer():

Health and Group Benefits (100% of premiums paid by Griffith foods)
Education reimbursement program
Life event recognition and on the job recognition
Generous defined contribution retirement plan
Career development and growth opportunities
Annual wellness allowance
Annual incentive

Please note that terms and conditions apply

Equal Opportunity Employer:

Griffith Foods is an equal opportunity employer.

We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

We are committed to building a team that represents a variety of backgrounds, we celebrate diversity and are committed to creating an inclusive environment for all employees.

If you need assistance or an accommodation due to disability, please let us know at the time of your scheduled interview.