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Application Support Specialist - Vancouver, Canada - MNP

MNP

Verified Company

Vancouver, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

Make an impact to our client focused teams as an Applicant Support Specialist.

This diverse team of specialists work as trusted advisors to support and utilize MNP's accounting technologies that enable primarily French speaking team members to work efficiently and effectively.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

Responsibilities

Assist with a variety of technology queries from internal users
Monitor support tickets using an IT support database
Manage a support queue and resolve user requests using effective prioritization
Review and diagnose requests and work with the product leadership and development team to resolve issues related to bugs and user training
Document issues and solutions and work alongside our Development team and vendors to implement improvements
Identify product functionality and user training issues
Build trust with internal users by regularly demonstrating a high level of expertise and professionalism
Understand functionality from a user perspective of products used in the various service lines for preparation of files and client deliverables
Communicate bugs, user experience challenges and potential areas for process improvement to the development team
Ensure bugs and other fixes have been addressed by the development team
Document resolutions to reoccurring issues or workarounds in the knowledge base

Skills and Experience

Two (2) or more years of relevant work experience in a Technology support role
Experience working within a professional Services firm considered an asset
Experience using accounting software such as QuickBooks, Sage, Xero, AgExpert, CaseWare or CaseView
Extensive experience gathering requirements and feedback from users
Service oriented with a professional attitude and desire to answer customer inquiries in a timely manner
A passion for technology and desire to provide superior customer service

More than a paycheque, MNP is proud to offer customized rewards for our team members.

With a focus on health and wealth, we provide an extensive list of benefits that support our unique culture and foster work-life integration.