Service Co-ordinator - Brampton, Canada - Nestia Realty

Nestia Realty

Verified Company

Brampton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

We are looking for a Service Coordinator to join our team in Brampton You will report directly to the Service Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Receive incoming service calls in a timely manner
Provide brief quotes to customers over the phone when required
Prepare service quotes and recommendations provided by technicians
Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using current means of communication
Arrange for necessary repairs in order to restore service and schedules for customer needs
Relay work orders, messages, and information to or from work crews to relevant parties
Monitor personnel and/or equipment locations and utilization in order to coordinate service of customer requirements
Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information
Coordinate and schedule all preventative maintenance contracts
Assist in managing all internal and external communication for service department
Handle customer complaints and issues that may arise using excellent customer service and problemsolving skills
Order materials and equipment when required
Assist the Billing Department when required
Bill quoted work accurately and effectively
Maintain an open line of communication with the customer regarding work status
Foster and maintain an effective working relationship with clients, customers, suppliers, and partners
Ensure compliance with the Occupational Health and Safety Act
Support the Service Manager as needed
Other duties as required

QUALIFICATIONS

Exceptional customer service skills
Able to multitask between various tasks and work under pressure
Proficient in Microsoft Office Programs (Word, Excel, PowerPoint)
Exceptional computer skills (speed and accuracy)
Excellent problemsolving skills
Ability to maintain and leverage relationships
Postsecondary education preferred
Technical knowledge of Plumbing & HVAC is required
3 years' experience coordinating field labour, quoting and client management preferred

Salary:
$18.98-$32.85 per hour

Benefits: