Restaurant Partner Support Representative - Vancouver, Canada - Foodee

Foodee
Foodee
Verified Company
Vancouver, Canada

4 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Are you passionate about local food culture? We're Foodee, a team of food experts on a mission to connect local restaurants to businesses through our meal planning platform.

We help corporations spread the power of good food by curating menus from top local restaurants and delivering them to your office.


KEY RESPONSIBILITIES:


  • First line of response to all Restaurant partner inquiries; from restaurant recommendations to billing issues, live order questions and general concerns
  • Live order monitoring and working with our logistics and customer support teams to ensure exceptional service delivery
  • Proactively contacting restaurant partners to provide order updates and address order issues
  • Building and developing positive relationships with current and potential restaurant partners
  • Problemsolving and turning issues into positive experiences
  • Proactively planning holiday availability of restaurants based on client and market needs
  • Maintaining, refining and developing Foodee Restaurant Support processes, and documenting any changes in our internal wiki (Confluence)
  • Supporting both restaurant partners and Foodee in maximizing their revenue
  • Assisting with restaurant operations; menu updates, ordering labels, amending contact information or service times
  • Holding restaurant partners accountable for errors; late orders, missing/incorrect items, poor quality items
  • Supporting with finding suitable replacement orders when a restaurant partner is unable to accommodate

REQUIRED SKILL SET/EXPERIENCE:


  • 1+ years of experience in a servicebased role
  • Customercentric, servicefocused mindset
  • Strong attention to detail
  • Confident, friendly 'people person' who can establish and maintain solid relations with internal and external stakeholders
  • Quick thinker, fast learner and problem solver
  • Excellent written and verbal communication skills
  • An ability to get things done and done well
  • Comfort with fastpaced, rapid change
  • Nice to have: Restaurant/Hospitality experience
  • Nice to have: SaaS support experience

REPORTS TO:

Support Manager


DIRECT REPORTS:

None


OUR BENEFITS INCLUDE:


  • Annual bonus plan
  • Paid time off, including sick, vacation & quality of life days
  • Paid statutory holidays
  • Monthly health & wellness reimbursement
  • Professional development reimbursement
  • Companysponsored RRSP with match
  • Workfromhome flexibility; fully remote applicants accepted in British Columbia

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