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Restaurant Partner Support Representative - Vancouver, Canada - Foodee

Foodee

Verified Company

Vancouver, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you passionate about local food culture? We're Foodee, a team of food experts on a mission to connect local restaurants to businesses through our meal planning platform.

We help corporations spread the power of good food by curating menus from top local restaurants and delivering them to your office.

KEY RESPONSIBILITIES:

First line of response to all Restaurant partner inquiries; from restaurant recommendations to billing issues, live order questions and general concerns
Live order monitoring and working with our logistics and customer support teams to ensure exceptional service delivery
Proactively contacting restaurant partners to provide order updates and address order issues
Building and developing positive relationships with current and potential restaurant partners
Problemsolving and turning issues into positive experiences
Proactively planning holiday availability of restaurants based on client and market needs
Maintaining, refining and developing Foodee Restaurant Support processes, and documenting any changes in our internal wiki (Confluence)
Supporting both restaurant partners and Foodee in maximizing their revenue
Assisting with restaurant operations; menu updates, ordering labels, amending contact information or service times
Holding restaurant partners accountable for errors; late orders, missing/incorrect items, poor quality items
Supporting with finding suitable replacement orders when a restaurant partner is unable to accommodate

REQUIRED SKILL SET/EXPERIENCE:

1+ years of experience in a servicebased role
Customercentric, servicefocused mindset
Strong attention to detail
Confident, friendly 'people person' who can establish and maintain solid relations with internal and external stakeholders
Quick thinker, fast learner and problem solver
Excellent written and verbal communication skills
An ability to get things done and done well
Comfort with fastpaced, rapid change
Nice to have: Restaurant/Hospitality experience
Nice to have: SaaS support experience