Supplier Manager - Toronto, Canada - Equinix

Equinix

Verified Company

Toronto, Canada

2 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Supplier Manager

Equinix is the world's digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks.

Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments.

Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world's digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people's lives.

Our culture is based on collaboration and the growth and development of our teams.

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions.

We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

The Supplier Manager is responsible for maximising the value and supplier effectiveness across the GNIO services portfolio by ensuring that Equinix GNIO suppliers and their performances are managed appropriately to support the seamless provision and availability of quality products and services.

The role will include development of the supplier management practice, creating dashboards and reporting on periodic KPIs & metrics to ensure and manage the overall effectiveness and evolving maturity of the supplier management practice across the GNIO service estate.

Responsibilities

Build, enhance and mature a strong Supplier management practice within GNIO
Engage, influence, and evangelize Supplier Management practices with internal stakeholders to align technology service excellence
Help team members of the organization grow their skills and experience
Drive Continuous Improvement culture and ownership across entire supplier management practice
Ensure that Equinix GNIO suppliers and their performances are managed appropriately to support the seamless provision and availability of quality products and services
Creating and maintaining a supplier process, policy, and updated supplier information
Manage R&M support contracts and and annual renewals across the GNIO supplier estate.
Oversee supplier performance, cost, valueadd and SLA adherence from a Service Operations perspective
Act as a senior escalation point for Supplier related issues

Key Deliverables

Running and participating in Supplier Management reviews and Quarterly Business reviews with other cross functional supplier management colleagues
Delivering Supplier Management reporting into Senior Leadership and the wider business
Onboarding / Offboarding Suppliers (both small and large scale service providers) across a range of Network products and services, carefully managing Service integration
Globalising Supplier Information and standards
Implementing and running Service Improvement Plans for underperforming Suppliers
Negotiate third party contracts from a Service Operations perspective
Develop and maintain a supplier management dashboard / metrics reporting highlighting key performance of the Supplier Management practice and inprogress and completed improvement initiatives
Continually review the E2E Supplier Management practice and ensure links into internal agile development team backlogs
Partner with Asset Management team for Asset information relating to specific suppliers
Employ CI tools & techniques to optimize process value streams, removing waste and enhancing service levels to internal & external customers

Qualifications

3+ years of experience working in a Supplier leadership role across multiple suppliers
Experience in managing Supplier relationships with high profile suppliers
Experience in a similar IT or Networking based role would be ideal
Experience in communicating at a senior level
Successful experience of working in a team
Proven delivery of Continuous Improvement initiatives

Skills & Attributes

Ability to build strong relationships with peers, suppliers, and 1st / 2nd level leaders both internal and external to the company
Enthusiasm for collaborating crossfunctionally and crossproduct to identify and lead the ongoing support of the global platform
Communicate clear in both writing and verbal formats for complex details, explain technical attributes easily and understandable.
Strong interpersonal and leadership skills of teams across multiple geolocations
ITILv3/4 certification essential
SIAM Certification desirable
Comfortable with ambiguity
Able to bring clarity to their teams

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consid