Emergency Services Representative - Mississauga - Convergys

Description

Emergency Services Representative (Bilingual:
French/English), Onsite page is loaded##
Emergency Services Representative (Bilingual:
French/English), Onsitelocations: CAN Mississauga Airport RDtime type: Full timeposted on: Posted Yesterdaytime left to apply:

End Date:
March 6, days left to apply)job requisition id: R1695285

Job Title:

Emergency Services Representative (Bilingual:
French/English), OnsiteJob DescriptionThe Emergency Services Representative interfaces with customers via inbound/outbound contacts and/or via the web. This position provides customer support and resolution while they are in distress by providing medical instructions and/or engaging all necessary support services when they are most in need (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
A NEW CAREER POWERED BY YOU," "
Best Company Culture," and "
Best Companies for Career Growthan Emergency Services Representative position at Concentrix is just the right place for youAs an Emergency Services Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation.

And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time.

We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential.

In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLEAs an Emergency Services Representative, you'll:

• Receive interactions for emergency assistance from our users utilizing a device provisioned with the service.
• You will interact directly with the user to obtain details of the emergency request before contacting the appropriate "Public Safety Answering Point" directly or through an intermediary.
• Where permitted by law, the staff in our service center will also provide post-dispatch or pre-arrival instructions to the individual in need of assistance.
• Training and certification will be provided for police, medical, and fire situations.
• The emergency representative is responsible for providing the highest level of service to individuals in an emergency or distressed state.
• Deliver expert support and customer experience with patience, reassurance and sense of urgency.

YOUR QUALIFICATIONS:

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction.

Other qualifications for our Emergency Services Representative role include:

• Must be Bilingual in French/English in both written and verbal communication.
  Language proficiency/fluency tests will be administered to all successful applicants where C1 proficiency in both languages will be required. Open to flexible scheduling including days, nights, and weekends
  . (This will be a 24/7 operation with 5 days on 2 days off scheduling) Experience in emergency response and/or high stress emergency communication center environments is preferred.
  Experience in the following fields is strongly preferred: Emergency, Fire, Police dispatch experience, College 911 Communications/Public Safety Diploma or course completion, Police, Fire, or Paramedic programs, working with a CAD (computer assisted dispatch), Certification through International Academy of Emergency Dispatch including Emergency Medical Dispatch, Emergency Police Dispatch, Emergency Fire Dispatch, or CPR Certification, Emergency Service Volunteer
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Ability to assess and readily relay information accurately with high attention to detail, while operating various methods of communication tools is required.
  WHAT'S IN IT FOR YOUOne of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development.

In this role, you'll also be provided with:

• The base salary for this position is $36.71/hr., (pay rate will not be below applicable minimum wage) plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
  REIMAGINE THE BEST VERSION OF YOUIf all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice.

"Location:


CAN Mississauga Airport RDLanguage Requirements:
English, French

Time Type:

Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to theConcentrix is an Equal Opportunity Employer and complies with the fair employment practice laws.

We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.

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Mission:

### Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

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Company Overview:

### We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's…… designing game-changing brand experiences, building and scaling
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