Customer Support Coordinator - Winnipeg, Canada - LifeWorks

LifeWorks

Verified Company

Winnipeg, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

TELUS Santé et LifeWorks se sont récemment associés pour tirer parti de la puissance de la technologie et de nos cultures bienveillantes afin de faire progresser notre objectif commun de bâtir un meilleur avenir plus sain pour tous.

En tant que chef de file mondial des services de santé et de bien-être - englobant la santé physique, mentale et financière - TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.

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Customer Support Coordinator

Informed Gambling

Club Regent and McPhillips Station

Part-time (min. 2 days/week)

Informed Gambling by TELUS Health is a leading expert in problem gambling prevention.

Our team works to reduce gambling risks by creating & delivering innovative awareness and information programs custom for specific age groups & communities.

We continue to promote the adoption of improved play safeguards through best practice research and standards development.

Do you have the ability to strike up a conversation with anyone? This is an exciting role within a Casino Environment where you will use your strong customer service background, verbal communication, & interpersonal skills to build guest relationships and offer resources as needed.

In providing this support you will:

Educate casino guests regarding the three core concepts of gambling to encourage safe play and prevent problem play and over expenditure.
Assesses the needs of visitor to determine appropriate course of action.
Deliver problem gambling staff training to casino staff as required at all levels
Plan appropriate intervention strategies for guests exhibiting problem gambling behaviors by consulting with casino staff and other appropriate professionals
Assist any individuals who phone or visit the casino with concerns about a family member who may be having difficulty with gambling.
Investigates current community resources on a provincial bases and shares information with colleagues
Assists in developing and maintaining a resource library of gambling related material

Succeeding as a Customer Support Coordinator will require the following core qualifications and skills:

A Bachelor's degree, community college diploma or equivalent post-secondary education (i.e. social work, psychology, etc.)
Thrive on providing exceptional customer service, combined with the ability to communicate clearly to our clients and colleagues.
Knowledgeable with MS Windows (Word & Excel).
Can work in a fast paced, client facing environment.
All applicants must be flexible to work shifts ranging from Days to Late-Evenings, with potential shifts occurring Mon
Sun.

Là où la loi le permet, les employés doivent être entièrement vaccinés pour accéder à un bureau de TELUS Santé ou de LifeWorks, ou aux locaux des clients.