Guest Service Agent - Regina, Canada - Wingate by Wyndham Regina

Wingate by Wyndham Regina

Verified Company

Regina, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are looking for a Full-time Guest Service Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.

Some of the responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you

Ultimately you will help create a pleasant and memorable stay for our guests.

Responsibilities:

Perform all checkin and checkout tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments

Requirements:

Work experience as a Guest Service Agent, Receptionist or similar role
Experience with hotel reservations software, like OPERA
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Degree in hotel management is a plus

Applicants must be fully vaccinated and able to pass a criminal record check

Work Remotely

Job Types:
Full-time, Part-time, Permanent

Part-time hours: 26-40 per week

Salary:
From $14.00 per hour

Benefits: