Feed Customer Service, Specialist - Moncton, Canada - Sollio Agriculture

Sollio Agriculture

Verified Company

Moncton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are Sollio Agriculture. We support farmers across Canada to help them maximize their performance, keeping in mind that there are only 24 hours in a day and 365 days in a year.

We bring together passionate people devoted to helping each other and moving forward together. These are men and women who are not afraid to work hard and get their hands dirty, every day. For them, agriculture is about family, community, and food.**
Our pan-Canadian presence means that we're there for them, on-site, when and where they need us. With our partners' facilities as well as our own, we now have a total of 320 locations in nine provinces. Our goal is to support our farmers and the local areas where they operate. In short, we're both close by and everywhere they need us to be.
Our advisors are their advisors—the people who have always been by their side and know every acre of their local area.

Our sector is seeking a:

Feed Customer Service, Specialist - ((S2))

006077

Work location: 92 Halifax Street, Moncton, NB

Status:
Opérationnel, Permanent, Temp Plein,

_GENERAL ACCOUNTABILITY_

This position serves as the front line of communication receiving orders directly from farmer customers and retail co-ops and other customers via telephone, fax, text and over the counter.

This position also serves as backup to the sales team by accurately responding to customer enquiries whenever possible or forwarding enquiries immediately to the sales team.

Using computer processing prepares and distributes all necessary documentation in an accurate and timely manner to initiate production and delivery of orders to provide excellent customer service.

Prepares required reports and preforms many other required office related duties.

_ Challenges_

Receives calls for and confirms customer orders by phone, fax, text or in person accurately as to feed type, additives, quantity, and delivery date to provide excellent customer service and to meet the needs of the customers.
Acts as back up to the sales team providing accurate product knowledge to customers and accurate feedback to the sales team to assure accuracy with orders, customer feedback and provide excellent customer service. Refers customers to the sales team for specialized assistance and technical support. Also acts as a back up to the customer service specialist when she is out of the office.
Prepares required documentation (packing slips, work orders, production schedules, feed tags, etc.) to initiate production and delivery of customer and retail coop orders. Receives and distributes new formulations for feed changes.
Prepares production schedule to maximize production/delivery efficiencies while meeting customer needs when required.
Is responsible for managing the petty cash within the office. Reconcile any transactions at the end of each period and submit a cheque request to replenish.
Review and analyze bulk inventory on a daily basis, ordering commodities based on the production requirements while staying within the confines of tank availability and restrictions.
Review and analyze bagged inventory on a weekly basis (or as needed) and order in any products needed while respecting deadlines for the procurement staff at LCF. Send out a weekly spreadsheet of the bagged inventory that is taken.
Keep account of everything that has been ordered and provide accurate information to the appropriate personnel (specifically the receivers).
With the receiving documents (bagged and bulk) enter into operating software all the information required (date received and the quantity) and send over to Accounts Receivable on a daily basis.

_REQUIRED PROFILE_

You have excellent interpersonal and communication skills;
You have good organizational skills and the ability to work well under pressure;
You have strong analytical and problemsolving skills;
You demonstrate a high degree of confidentiality and discretion;
You have good computer literacy including competency with Microsoft Office, more specifically with Excel/Word;
You are able to meet normal deadlines associated with good office procedures; and
Previous farm experience and bilingualism would be considered assets.

If you want to join the ranks of an organization with a bright future that provides interesting challenges, a stimulating work environment as well as a competitive compensation package, we invite you to join our team.

Thank you for your consideration.

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Information

Type d'emploi:
Temps plein

Lieu:
Moncton, New Brunswick

Secteur d'emploi:
Administration/Organisation/Services Généraux, Services clientèle

Date affichée: 01/03/2023

ID de l'offre: 6077/6771/20214