Guest Services Agent - Toronto, Canada - Germain Hotels

Germain Hotels

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

"What can I do for you?" is your mantra

We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay.

WHAT YOU'LL DO

Checkin and checkout, verify and detail arrivals and departures, and ensure that internal activities run smoothly.
Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
Resolve guest issues and concerns in a proactive, satisfactionoriented manner.
Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.

WHAT YOU'LL BRING

Diploma in Hospitality, an asset
Excellent oral and written communication skills
Natural customer service orientation with a positive attitude
Ability to handle difficult situations with professionalism and calm
Strong listening skills to understand guest needs and preferences
Good computer skills and experience with OPERA PMS

WHAT WE OFFER

Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again
A work environment that fosters creativity and autonomy contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
Squats help you relax? Get access to a stateoftheart gym right in your workplace.

Full-time, 30 to 40 hours per week, variable hours.

Day, evening and weekend shifts, Hourly wage: 24.12$ per hour.