Pos Service Technician - Toronto, Canada - Global Payments Canada

Global Payments Canada

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who are we?
Global Payments Inc. is a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally.

Our technologies, partnerships and employee expertise enable us to provide a broad range of products and services that allow our customers to accept all payment types across a variety of distribution channels in many markets around the world.

Our worldwide team of approximately 27,000 is helping customers achieve amazing results. It's our passion for success that has led to years of outperforming the competition.

Join us and make your mark on the payments technology landscape of tomorrow.

Our Values

Our people come first - Being the partner of choice - Making it easy to do business with us - Being personally accountable - Ensuring a timely and consistent execution.

Why Work for Global Payments?
Corporate citizenship is fundamental to our values.

We offer real opportunities to grow professionally and believe in a collaborative, friendly work environment with a relaxed, casual dress code.

We offer competitive benefits such as health insurance, Short-Term and Long-Term disability coverage, life insurance plans, retirement savings programs, employee stock purchase program, employee assistance program, flexible working, tuition reimbursement program, gym membership corporate rates, volunteering opportunities...

and more

The Role

The primary role of the POS Service Technician is to provide Merchant on-site hardware troubleshooting, repair and /or replacement services as well as technical support and training for 3rd party contractors.

The POS Service Technician will also provide operational support for all product roll-outs, upgrade projects and returns and liaise with the Call Centre & Logistics Group ensuring device operation and inventory control when closing an on-site dispatch (call).

This will be covering the Greater Toronto Area.

Main Responsibilities

Display a professional image during all interactions with merchants to build merchant loyalty for Global products and services.
Prioritize and focus all service calls within company SLA's, ensuring communication is maintained with internal & external clients.
Responsible for maintaining control of inventory at all times from receipt to return.
Provide feedback to manager and CCC on potential customer situations.
Update Global Inventory systems accordingly from start of call to completion in real time.
Merchant POS (De)Installation Support and Training.
Required to participate in a rotating oncall schedule.
Attention to detail on all aspects of service delivery in order to meet or exceed customer expectations.

Required Qualifications

College Diploma in computer related studies beneficial but not critical
A valid driver's license
3 4 years of proven experience in troubleshooting POS hardware/software solutions
Experience using and installing diagnostic and backup software
Available to support the network Monday through Sunday, 9am 9pm local time. Standard schedule 8am 5pm, but must be flexible to work outside these hours.
Service driven and oriented
Ability to work in a fastpaced environment
Excellent customer relation skills
Strong communication skills
Ability to manage multiple tasks within a time constraint

Extras