Implementation Specialist - Vancouver, Canada - Push Operations

Push Operations

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Find a job that you love.

We're a team of fun and driven individuals disrupting the environment of employee management. We help entrepreneurs streamline their operations by automating management tasks, allowing them to do more of what they love.

The Company:

Push is an all-in-one platform that helps businesses grow and scale their companies by simplifying HR, payroll, time tracking, and scheduling.

Our purpose is to help our customers free up their time by making people management ridiculously easy, so they can focus on their passion.

Our customer base includes some of the biggest brands, such as Earls Restaurant, Cactus Club, Denny's and more.

The Team:

We're a group of dog-loving and game-playing people who place a high priority on competence and efficiency, but an even higher stock in personable and positive individuals that mesh with our culture and are willing to grow with us.

As part of our rapidly growing team you will play an important and unique role in working towards our mission to create the best people management system for our customers so they can spend more time doing what they love.

The Role:

We're looking for an
Implementation Specialist to join our growing
Customer Success team In this role, you will play an integral role in the customers' success in their first 90 days, ensuring that they receive an exceptional onboarding experience.

You will be responsible for all aspects of the onboarding lifecycle, enabling customers to have a seamless and enjoyable transition into Push.

Location:

Recently the world has changed so we are changing with it.

We're embracing new ways of working and are constantly adapting our practices to ensure that wherever you are working from, you feel a part of the team and have everything you need to work comfortably.

We are a remote-first company, Pushies can choose to work remotely or from our Downtown Vancouver office.

Duties and Responsibilities

Manage multiple customer onboarding projects from kickoff to launch
Conduct multiple training sessions with up to 5 different clients daily
Define and execute a successful launch with every client
Provide exceptional service experience throughout the customers' onboarding journey
Build strong relationships with customers, ensuring their retention and full satisfaction
Investigate and/or escalate customers' technical issues and ensure its resolution
Identify and execute on upsell opportunities when appropriate
Work cross functionally with departments such as; Sales, Support, Payments team to ensure the client has a successful launch experience
Work closely with Product in providing customer feedback, helping us build the most highimpact product for our customers

Required Skills and Qualifications

You have 2+ years of customer onboarding/implementation experience at a tech company
You have excellent project management skills, with the ability to effectively manage multiple competing tasks and priorities
You are a strong verbal and written communicator with excellent interpersonal skills
You are able to assess customer needs and deploy appropriate strategies to ensure that they are met in a timely manner
You have the ability to translate difficult technical concepts into simple digestible language
You analyze challenges proactively and brainstorm effective solutions
You have immaculate attention to detail
Fluency in the French language is a bonus

Why Push?
-
Do what you love It's the key to happiness. That's why at Push we aim to create a supportive environment to help foster your passion for work, and keep you feeling energized and happy so you can do more of what you love.
-
Grow Yourself. We want to see you win in all areas.

At Push, our mantra is:
you will grow professionally and personally. We drive conversations around your personal and professional goals. Let's crush it together.
-
Make an Impact. At Push, we believe everyone is born a genius, and our responsibility is to develop that genius within. Impact is our key metric - that's why we challenge Pushies to show up as their authentic selves while creating a legacy.

Additional Information
At Push, we place value on different types of experiences.

If your experience looks a little different from what we've listed but you think you're a good fit, we would still love to hear from you.

We celebrate diversity and promote equal opportunity.

We appreciate what makes each of our team members different and encourage you to apply, no matter who you are or how you identify.