Technical Product Specialist Techspan Industries - Oakville, Canada - Electrical & Automation Industry Careers
Description
Technical Product Specialist - Electrical Division
Job Overview:
Key Responsibilities
- Technical:
-
Technical Expertise
- Develop and maintain indepth knowledge of the company's products, including technical specifications, features, and functionalities.
- Assess market competition by comparing the company's product to competitors' products features benefits dimensions.
- Ensure product specifications are correct in the catalogues, website, and kept updated with current technical documentation, to comply with all Canadian regulatory and approval requirements.
- Support the timely completion of large cross reference requests for key RFQs.
- Address any quality issues with products as they arise and deploy a corrective action plan as per an established QC process.
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Customer Support
- Collaborate with the sales, customer service and pricing teams to resolve complex technical problems to ensure customer satisfaction.
- Act as a technical point of contact for customers, addressing inquiries, troubleshooting technical issues, and providing solutions.
- Attend onsite customer meetings and training sessions with the sales team as required.
- Develop a deep understanding of customer technical needs, pain points, and preferences.
Training
- Conduct ongoing internal training sessions for the sales, marketing, customer service and pricing teams to ensure a consistent understanding of product features and capabilities.
- Develop online product training modules for the foundation of a Techspan training curriculum supported by the BlueVolt platform for our external customers and internal teams.
Key Responsibilities - Product(s) Management:
-
New Product Launches
- Drive new product launches via collaborating with the Marketing, Sales, Customer Service, Purchasing teams.
- Develop and execute against a prelaunch plan checklist to include competitive landscape, market pricing Intel, crossreference and spec sheets, part number setup, initial stock order, lead times, marketing collateral, and sales initiatives.
- Coordinate product release dates and the inventory required at time of launch and monitor replenishment to ensure ontime delivery to support sales and marketing initiatives success.
- Monitor product performance and track key performance indicators (KPIs), feedback from the sales team and customers, and make any adjustments necessary to improve product adoption and growth.
- Communicate any product changes and updates to all internal teams.
Product Development
- Recommend the nature and scope of present and future product lines by reviewing product specifications and requirements, appraising new product ideas and/or product or packaging changes.
- Collaborate with the sales team to visit customers and assist in promoting the products, and to solicit feedback on company services, suggested product improvements and/or extensions based on customer experiences and needs.
- Work with the Purchasing team to maximize inventory turns and product availability by reviewing and adjusting inventory levels and A,B,C,D class to support optimal service levels.
- Manage the product life cycle from introduction to obsolete, as required.
- Bring new products to market by analyzing proposed product requirements and product development programs; preparing returnoninvestment analyses; establishing time schedules with suppliers.
- Contribute to a team effort by accomplishing related tasks and results as needed.
Product Strategy
- Define and communicate the product vision, strategy, and goals.
- Conduct market research to identify current market share, total potential, competitive landscape, threats and strategic fit to support other complimentary products and bundled solutions.
- Provide information for management by preparing shortterm and longterm product sales forecasts and analyses.
- Collaborate with the sales and marketing team to develop gotomarket product pricing and positioning strategies.
Qualifications:
- CET or equivalent technical experience
- Some factory automation or panel builder experience would be a large advantage.
- Experience in the electrical manufacturing or distribution business would be beneficial.
- Cando attitude
- Team oriented.
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