Coordinator Operations Transportation - Toronto, Canada - Metro Inc.

Metro Inc.

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Title:

***Coordinator Operations Transportation

Requisition ID: 30772

Career Group (ADSP):

***Distribution Center

Division:
Logistics and Distribution

Department:

***Logistics and Distribution

Work Location:
METRO ON - 190 THE WEST MALL (#A-WM2)

Province:
Canada : Ontario

Position Type:
Permanent

Summary:

Monitor, control and manage business operations to meet customer expectations and company goals.

Specific Responsibilities:

Reports to Operations Manager
Ensures that deliveries are on time and as planned
Communicates all delays to stores and provides ETAs
Maintains proper equipment allocations for each Distribution Centre (DC) daily and as required
Follows up on any equipment failures to ensure timely repairs
Acts as the first point of contact for stakeholders
Monitors and reports time performance for each DC, communicates and identifies potential service failures
Develops and coordinates tactical transportation plans for multiple customers
Maintains and verifies load information and details for accuracy and availability
Captures and reports on all carrier performance trends
Responds to customer queries regarding the status of shipment pickups and delays
Provides timely communication and customer service functions in a multicustomer environment
Establishes and maintains effective relationships with the Metro distribution network through professional and timely communication and inquiry responses
Prepares related documentation in accordance with the set operational procedures
Resolves store delivery issues, and if necessary, elevates to management for resolution
Assists in incident investigations and determines causes and corrective actions
Maintains current knowledge of industry standards & practices
Interfaces with a variety of stakeholders on both routine and complex issues
Develops and maintains positive relationships with carriers and service providers
Requirement to be cross trained on each function of the sector
Ensures department processes and procedures are adhered to
Responsible for the collection of data for the department KPIs
Monitors and reacts to store wait times to reduce cumulative totals

Qualifications:

University/college education in related field
Experience in SAP, Blue Yonder (JDA), MS Office
15 years previous experience in the Transportation industry
Excellent oral and written communication and interpersonal skills
Handles high stress situations in a professional manner
Ability to speak French an asset

Relationships:

Distribution Centre staff and management
Contract carrier operations staff and management
Suppliers, vendors and government departments

**_
Metro values, respects and leverages the differences and competences of all employees from a variety of different backgrounds. We will consider all qualified applicants for employment._**
_ _

_ Only applicants that meet the qualifications will be contacted._
**_ We respectfully request no calls or unsolicited resumes from agencies._