Market Research Account Manager - Canada - Canadian Viewpoint Inc

Canadian Viewpoint Inc Canada

3 weeks ago

Description

Canadian Viewpoint is a medium sized market research firm in Richmond Hill, Ontario, immediately north of Toronto (Don Mills and Highway 7), with 30 years of experience in qualitative, quantitative, and new research technologies.

We've fielded millions of surveys, completed thousands of face-to-face interviews, and recruited thousands of focus group participants.

And, we've built cool new technology that allows our clients to conduct eye-tracking, to heat maps, facial coding, and more.

Permanent, Full-Time

The Account Manager runs their own show as the lead point of contact for any and all matters specific to their clients.

They are responsible for building and maintaining strong, long-lasting customer relationships, and ensuring positive client experiences.

Ultimately, the successful Account Manager will collaborate with our management team to achieve, and hopefully exceed, sales quotas and grow the business.

The process of growing the business will involve identifying and contacting relevant potential clients, recognizing how we can best meet their needs, proving to them that our products and services satisfy those needs better than the competition, closing sales such that clients agree the terms and conditions, and providing after-sales service that leads to repeat business.

The individual filling this role will be process-driven, proactively manage the project lifecycle, and show an unwavering commitment to exceeding client expectations.

Further, the Account Manager will ensure projects are completed on time, within budget, and to client specifications.

The Account Manager will also troubleshoot and problem solve throughout the lifecycle of the projects/studies to ensure the client is happy with their outcome.

This position requires a strong technical aptitude, energetic drive, and the ability to multitask and prioritize.
Building and maintaining positive working relationships with clients
Making sales presentations to clients whether at the CVI or client offices, or at third party venues such as restaurants, hotels, or conference venues as needed by the client
Developing strategies to increase opportunities to meet and talk to contacts in various industries such as market research, consumer packaged goods, medical, and advertising industries
Managing budgets (e.g., sales activities, advertising, conferences, hospitality)
Keeping detailed records in Salesforce
Regularly attending company meetings, technical data presentations, and briefings in person at the CanView central office.
Staying informed about the activities of market research services in Canada, North America, and globally.
Excellent customer service experience, ideally in the market research industry
~ Excellent project management skills in a fast-paced environment
~ Ability to manage multiple projects simultaneously
~ General understanding of market research principles
~ questionnaires, focus groups, interviews, mall intercepts, shelf-tests, mystery shopping, central location recruits
~ eye-tracking, heatmaps, facial coding, online qualitative
~ Bachelor's degree or equivalent practical experience
~We celebrate, support, and thrive on diversity among our employees. We are committed to equal employment opportunity regardless of race, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also admire musical abilities and are still hoping to add a bass player or vocalist to our in-house band that already includes guitar, trumpet, and voice.
The Thursday Night Show + Social Distancing Dance Party
NINE DJs, TWO Audio Streams, ONE Zoom Room //
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