Jobs

    Call Center Agent - Kanata, Canada - Altis Recruitment

    Altis Recruitment
    Altis Recruitment Kanata, Canada

    2 weeks ago

    Altis Recruitment background
    Description

    This exciting Overnight Call Center opportunity is for individuals with excellent customer service skills to join a growing team on a long-term contract The clients are looking for individuals with a super star personality and great customer service skills.


    The role will start with on-site training in Kanata for the first 6 to 8 weeks and then transition into full-time work from home.

    The training will be from Monday to Friday, 8:30am to 5pm.

    After the training, the successful candidate must be available to work morning, evening and overnight shifts from MONDAY TO SUNDAY

    Start date:
    June 17th , will start on an 11 week contract with potential extension to August 2025.


    Pay Rate:
    $17.75/h


    The role involves:

    • Working at a welcome desk and handling customer requests.
    • Coordinating conference calls, registering incoming calls and emails.
    • Dispatching them according to service commitments, creating technical support tickets, placing orders on parts, and maintaining accurate inventory.
    To be considered for this role, applicants must have:

    • Excellent communication skills in English.
    • Flexible to work Monday to Sunday, daytime and evenings, including overnights.
    • Problemsolving and attention to detail skills.
    • Previous experience with Salesforce and ticketing is also an asset.
    If you meet the qualifications and experience required and are available to work with open flexibility from Monday to Sunday, including overnights, then this role could be an excellent fit for you
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