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Technical Services Assistant - Halifax, Canada - ISANS

ISANS

Verified Company

Halifax, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Technical Services Assistant

ISANS is seeking a part-time
Technical Services Assistant to assist in the operations of ISANS IT system network; delivering support to the IT Services team and frontline staff and IT users.

Reporting to the Supervisor IT & IT Online and to the Manager, Digital Transformation & Technology Support, this position will be responsible for:

Desktop and user support

Coordinate all new staff setups ensuring that the correct IT hardware, software and systems access is provided
Orient and train new ISANS staff on basic hardware and software usage as part of the IT orientation
Coordinate all returns of IT inventory as part of offboarding when staff go on leave or leave the organization
Coordination of ISANS cell phone distribution and use

IT Inventory and Purchasing

Maintain an accurate inventory of IT items in storage and as issued to users, maintaining compliance with funder inventory requirements
With management approval, purchase new items as directed to maintain inventory
Respond to requests to purchase new IT hardware or software, purchasing items as required as directed and with management approval
Implementing and enforcing standard procedures for consistent in hardware and software usage
Disposal of technical equipment in accordance with funder and municipal regulations

Education

Post-Secondary education related to IT is an asset but not required
Equivalent combination of education and experience will be accepted

AND/OR

Experience

Experience in a client service environment
Experience in setting up IT software and hardware
Experience training endusers on basic use of IT software and hardware
Experience working in a cross cultural setting
Experience managing inventory is an asset

Knowledge

Knowledge of internet security issues and best practices
Knowledge of Microsoft System Centre Suite an asset
Knowledge of Microsoft 365 an asset
Knowledge of Windows/Linux client/server operating systems and the associated hardware infrastructure is an asset
Knowledge in networking ( Windows Domains, firewalls, cabling, Switches, and Routers) is an asset
Knowledge of video and web conferencing is an asset

Skills:

Strong written and verbal English communication skills
Ability to work independently and as part of a team
Continuous learning
Strong time management and organization skills
Additional languages an asset

ISANS Core Competencies

Cultural Competency; Equity, Diversity & Inclusion

Embracing the value that different perspectives and cultures bring to an organization

Collaboration

Working collaboratively with others across the organization to achieve shared objectives

Continuous Learning

Continually seeking new knowledge and skills, as well as developing existing capabilities

Innovative Thinking

Introducing new ways of looking at problems and developing useful ideas that are new, better, or unique

Accountability

Holding self and others responsible and accountable to being transparent and principled in our approach and to meeting commitments

Respect

Actively encouraging an environment of fairness, honesty and integrity for all

Terms of Employment:

Fixed

- term contract to March 31st, 2024, renewable pending funding confirmation

Parttime 17.5 hours per week
During the COVID19 pandemic, your work location may be at ISANS' office or at home. Work location will be determined by operational requirements, public health recommendations, and government requirements.

Commencement Date:

ASAP

Closing Date:
Thursday January 12, p.m.

Only those eligible to work in Canada will be considered for this position

Job Types:
Part-time, Permanent

Salary:
$19.00-$23.00 per hour

Benefits: