Contact Centre Engineer - Toronto, ON MA N

Role: · Contact Centre Engineer · Location: · Toronto, ON · Duration: · long Term Contract · Job Description: · Contact Centre Innovation GenAIThis role offers an exciting opportunity to shape the future of Customers contact center technology and drive innovation on a global scal ...

Job description

Role:
Contact Centre Engineer


Location:
Toronto, ON


Duration:
long Term Contract


Job Description:

Contact Centre Innovation GenAIThis role offers an exciting opportunity to shape the future of Customers contact center technology and drive innovation on a global scale.

The successful candidate will play a pivotal role in transforming our engineering practices and delivering cutting-edge solutions that enhance our clients experience and operational efficiency.

We are looking for an experienced and high-performing Full-Stack Software Engineer with at least 10 years of software development experience.

This role will be instrumental in driving innovation| implementing cloud capabilities| and building GenAI solutions across our contact centers in Canada| Asia| and the US.

The ideal candidate has a passion for cutting-edge technologies and a proven track record of building large-scale| complex software systems.

Role and ResponsibilitiesParticipate in the design| development| and rollout of foundational cloud capabilities.
Collaborate with cross-functional teams to implement key software delivery| cloud| GenAI| and DevOps processes.
Create and maintain technical design artifacts that describe application functionality| solution designs| data models| interfaces| and integrations.
Contribute andor adopt global software engineering re-usable best practice processes.

Essential Skills:
MUST HAVE Skill setsBachelors degree in computer science or a relevant field10 years of experience building large-scale| multi-tier distributed software systemsHands on experience in cloud technologies| particularly AWS servicesHands-on expertise with Python| Lambda functions| APIs| LLM Models| JavaExperience with DevOps culture| tools| and best practices (e.g. - Bitbucket| Ansible| Jenkins| CDD)Strong communication skills| able to articulate complex technical concepts to both technical and non-technical stakeholders.
Ability to work and collaborate with cross-functional teams across multiple locations.

Strong problem-solving abilities and analytical skills with a keen eye for detail and the ability to assess alternatives| risks| and benefits.

Demonstrates agility in learning and implementing cutting-edge technologies across diverse tech stacks. Additional CommentsCandidates with eligibility for Reliability Status Clearance will be preferred.
Location Toronto| Canada Hybrid work model.
Occasional work outside of normal business hours as part of a global team Occasional weekend work in support of project delivery and implementations


Desirable Skills:

Digital :

Python~Digital :
Amazon Web Service(AWS)

Cloud Computing~Digital:
Amazon Connect~Design for GenAI~Core Java| GUI & Rich Clients