Enrolment & Support Services Specialist - Regina, Canada - University of Regina

University of Regina

Verified Company

Regina, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Faculty/Department Centre for Continuing Education Unit CCE-Staff Postings Employee Group CUPE 5791 Collective Agreement Consideration Open with preference given to CUPE 5791 members(NON-RESEARCH).

CUPE 5791 Job Family Operational Services Category Staff Number of Vacancies 1 Position Summary

Reporting to the Manager, SIS Credit; this position is responsible to perform a variety of competing administrative and program support duties, which require a broad range of skills and knowledge of University regulations as well as CCE policies and procedures.

This position covers a broad portfolio which includes admissions, registration support, invigilation and scheduling support, for the Centre for Continuing Education.

This position has a shared responsibility for all support services provided by the unit to various internal and external stakeholders.

Other duties include:
Coordinate and perform a range of staff and operational support activities for the unit, including:

Exam invigilation support for distance learners in CCE-Administered courses
Provide scheduling support for courses administered by CCE via multiple delivery modes: facetoface, online, LIVE, blended, videoconference, remote as well as courses offered in partnership at Regional Colleges
Process payments and issue receipts for students
Serve as a liaison with other departments and programming units in the resolution of daytoday administrative and operational situations with respect to admissions, registration, academic advising appointments and exam invigilation
As appropriate to the position, review and process student records and/or documents; review, compile and update student information needed for registration; enter and prepare information and reports using appropriate resources and systems
Perform a wide variety of assignments which are confidential in nature; use technology effectively to enter data, draft, edit, revise, and print letters, tables, reports; editing, copying and distributing correspondence, reports, etc.
Establish, maintain, process, and update files, records, and other documents
Perform miscellaneous job-related duties as assigned

Position Requirements

Grade 12 supplemented by the successful completion of a recognized business course, combined with a minimum of three years' experience directly related to the duties specified. An equivalent combination of education and experience may be considered
Demonstrated knowledge of and skill in the use of Microsoft Office software including Word, Excel, Access, and PowerPoint is required
Strong working knowledge and skill in the use of Banner (i.e. Admissions, Registration, Scheduling), UR Docs/Content, Data Collection Utility (DCU), Visual Schedule Builder (VSB), UR Courses and UR Self-Service, Caspur reports, GroupWise and Fast or similar database experience is required. Strong working knowledge of a different complex database will be considered
Strong database and records management and maintenance skills
Demonstrated knowledge of postsecondary student records principles, policies and procedures
Knowledge of the University community, programs and administrative offices
Demonstrated knowledge of University policies and procedures, including admissions, registration and online course exam invigilation policies
Demonstrated knowledge of and skill in office practices, principles and procedures
Ability to make effective administrative/procedural decisions and recommendations
Ability to deliver and maintain excellent customer service at all times
Ability to develop and maintain strong working relationships (with internal administrative counterparts, instructors, partners and staff as well as those external to CCE and the University)
Ability to consistently organize, coordinate and balance multiple competing demands and responsibilities
Ability to maintain confidentiality of records and information
Ability to communicate effectively, both orally and in writing
Ability to create, compose, and edit written materials

Physical Demands Pay Grade CUPE Phase 5 Salary Range $52, $70,961.80 annually Status Permanent Work Hours

Primarily Monday to Friday from 8:15 am to 4:30 pm, with the possibility of evening/weekend hours at peak periods.

Duration (if Term/Temporary) Full-Time/Part-Time Full Time Preference Posting Target Posting Not Targeted

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