Tenant Services Coordinator - East York, Canada - Avison Young Canada

Avison Young Canada

Verified Company

East York, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our Story:

About You:

You are a high achiever looking to thrive in a fast-paced environment. You take pride in your own work but are comfortable collaborating with a team of highly motivated individuals. You can communicate clearly and concisely with teammates and clients, and you enjoy strong company culture and camaraderie. You can navigate multiple corporate functions, including global lines of service and corporate centers of excellence. You possess strong interpersonal skills and are willing to take on diverse tasks to achieve the team's common goal. You value personal and professional growth and are ready to take the next step in advancing your career.

If this sounds like you, well, then you will love the culture at Avison Young

About Us:

Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We've designed our corporate structure to best serve our clients by enhancing collaboration across our organization.

Real estate can have an enormous positive impact on people's lives - and we're in the business of making spaces and places work better for people.

Our purpose is to create real economic, social and environmental value as a global real estate advisor, powered by people.

We care about each other and we have each other's backs. This makes Avison Young a great place to be a client, and a great place to work.

We support the whole person and their complete wellness - economic, mental and physical - because what's best for our business comes from our people bringing their whole selves to work.

Of course we love it here, but outsiders think we're pretty great too: Avison Young was awarded the prestigious America's Best Midsize Employers for 2022, presented by Forbes and Statista, Inc.

We're proud to be regularly recognized for our team, services and culture and our team members enjoy comprehensive compensation and benefit programs.

Through our customized work options, we give our people the flexibility to create a work environment that puts their overall well-being first.

After all, we are powered by people.

Overview:

As a Tenant Services Coordinator, you will coordinate the day-to-day delivery of property services to the tenants while emphasizing a positive response to tenant concerns.

Process invoices, tenant work requests, manage certificate of insurance process, manage AR, assist with tenant appreciation events, and ensure property is successfully managed as guided by Property Administrator and Senior Property Manager.

Responsibilities:

Acts as the first point of contact for tenant inquiries and issues. Directs tenant service requests to the appropriate staff or contract service for resolution including engineering, maintenance, cleaning, mechanical and vendors. Is responsible for issuing and obtaining approvals for tenant work order requests.
Is the key onsite support staff for tenant relations. Must diligently support and maintain good working relationships with tenants and vendors. Handles tenant moveins and moveouts and assists with the coordination of tenant events. Orients new tenants on building policies and procedures.
Responsible for preparing vendor service contracts, preparing, and updating lease abstracts, and obtaining vendor bids for special projects and/or services.
Assists property management with daytoday operation of the property in accordance with policies/procedures, management agreements, and client needs. Responsible for obtaining and filing tenant and vendor insurance certificates, maintaining tenant contact list, emergency contact lists, issuing and updating building pass lists, and maintaining other records and files pertinent to tenants and vendors.
Assists with billing, rent collection, and other tenant charges in compliance with lease agreements. Does coding and processing of invoices, data entry into YARDI accounting system, preparing sundry billings, producing purchase orders for contract materials and services, and requesting W9 forms from new vendors to set them up in the accounting system. Coordinates with all parties for rent rollup and reconciliation and compiling monthly reports to the owner.
Assists with general administrative tasks as assigned including filing, answering phones, distribution of mail, and written correspondence, especially to tenants, ordering supplies, computer and data entry work, preparing spreadsheets and reports, greeting visitors and tenants, and logging and dispatching tenant service calls.
Other assigned duties may include backup for card key programming and data entry, coordination of fire safety meetings and drills, updating and maintaining emergency manuals, maintaining training records, and retention of forms and certificates.
Assist in various environmental, sustainable, accessible certifications i.e., BOMA BEST, COE, LEED, Rick Hanson Accessible Foundation
Ensure all best practice st