Receptionist - Calgary, Canada - Indigo Park Canada Inc

Indigo Park Canada Inc

Verified Company

Calgary, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Indigo Park is looking for an analytical problem solver with strong organizational and professional customer service skills who communicates effectively for our Calgary office.

This person will be working under the supervision of the Guest Services Manager in order to ensure we consistently deliver exceptional service.

Why Join Indigo?

Growth in a dynamic and supportive team
We believe in recognizing and rewarding excellent performance
We believe in employee empowerment
We believe that diversity is a means for success

What Would You Be Doing?

Reception & Customer Service:

Greet visitors and direct them to appropriate department
Act as a point of contact for parking customers, including walkins and assist with company inquiries
Keep staff informed of appointment arrivals and offer refreshments
Accept incoming mail and schedule courier pick up for outgoing mail
Provide service and support for monthly parking customers, including; potential and existing customers
Respond to customer inquiries ensuring customers receive timely resolution and accurate information
Demonstrate excellent customer service to assist in retaining monthly parking customers
Ensure all customer account information is updated accurately and notes are entered for every transaction
Provide prepared parking permits and accept payment by POS for parking notices, monthly parking invoices and transient parking
Provide resolution for disputed parking tickets

Administrative

Keep accurate records and update the system with required information
Receive and accurately input customer information
Complete and maintain any required paperwork or filing
Keep up to date with constant changes in workflow
Accounts Receivable

What Are We Looking For?

1 year of experience in a similar position
Strong customer service and people skills, with ability to resolve conflicts
Ability to maintain confidentiality
Ability to prioritize and multitask in a fastpaced environment
Ability to meet deadlines
Excellent communication skills, both written and verbal
Must be able to work Monday
Friday 8:30am to 5:00pm

What Will Set You Apart?

Accounting and billing experience an asset
Open to change and willing to learn new skills in a constantly growing environment
Positive attitude and demeanor

Indigo Park is an industry leader and the most respected brand in parking and individual mobility, providing cutting-edge technology and innovation every step of the way.

Our success comes from providing tailor-made, innovative solutions, first class customer service experience, continual evolution and an advanced vision of parking facilities.

Active in 10 countries and with more than 2,000 employees in Canada, we are present in airports, hospitals, hotels, clinics, school boards and more Indigo believes that its strength lies primarily with its employees and is committed to sharing its success and promoting team spirit with them.

The composition of Indigo's workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, but it does not include any other person under the Human Rights Code. Accommodations are available on request in the relationship to the materials or processes process._

IPC2

Job Types:
Full-time, Permanent

Benefits: