Customer Service Representative - Hamilton, Canada - Lawrie Insurance Group Inc.

Lawrie Insurance Group Inc.

Verified Company

Hamilton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_Customer Service Representative, Group Benefits_

Lawrie Insurance Group (LIG) is a
Great Place to Work* and we want to share our bright future with you.

LIG is a Canadian based, privately-owned leader in commercial and personal insurance, employee benefits, group retirement solutions and life and living benefits.

As one of the largest and most trusted insurance organizations in Canada, we work with every major insurer in Canada and have a global network of brokers so we can create leading-edge solutions for all your needs.

LIG is only as strong as our people.

Your career is more than a salary and that's why we provide a total rewards program that takes care of all your needs from benefits to savings to overall wellness.

We've also built our incentive rewards programs to celebrate your success

Are you passionate about facilitating a collaborative client service experience and delivering that WOW factor daily? Do you have strong problem solving and time management skills? If so, this position may be perfect for you.

We are currently seeking a Customer Service Representative (CSR) in our Group Benefits department. We provide the training (teach you the ropes).

In this role the CSR will be responsible for developing strong working relationships with the LIG team including Consultants and Analysts, as well as your assigned clients.

You will work with Clients, Consultants, and Insurance carrier contacts to ensure the timely and successful delivery of our client service standards.

What will you do?

Partner with the consultant/s to retain assigned book of business by providing superior service and promptly responding to inquiries, assisting complex claims and providing direction and administration of client's benefits plans
Reviewing, processing, and preparing client reports for new business, renewals, updates, and marketings
Developing client communications
Accurate maintenance of client records
Review issued contracts, policies, and plan information for accuracy
Facilitate carrier training and support for clients

Knowledge, Skills, and Qualifications:

Excellent organization skills
Ability to effectively prioritize and manage numerous tasks simultaneously
Ability to work well under pressure, against deadlines and independently
Proficiency in MS Office products including Word, Excel, PowerPoint and Outlook
Client Relationship Management (CRM) experience (preferably with EPIC)
Excellent customer service skills
Team Player and the ability to work independently

Lawrie Insurance Group Inc.

is an equal opportunity employer and is committed to providing employment accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please advise if you require accommodation.