Member Services/représentant/représentante - Ottawa, Canada - Skate Canada

Skate Canada
Skate Canada
Verified Company
Ottawa, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Do you enjoy helping others, and do you get satisfaction from helping people solve their problems? Do you enjoy learning about many different areas of an organization, working on multiple tasks and are you passionate about supporting amateur sport? Skate Canada has an opportunity for full time employment.


Reporting to the Corporate Services Director, the Member Services Representative provides first point of contact for external requests, including members, clubs, sections, coaches and officials.

With solid customer service orientation, the Member Services Representative will provide accurate, timely and positive messaging to all customers, as well as maintain data in various databases.

This position is based on Ottawa and Skate Canada uses a hybrid working model.


KEY RESPONSIBILTIES

  • Liaises with and supports internal and external customers by responding to inquiries on registration, membership, bylaws, rules, and operating procedures by phone or through electronic means.
  • Administers data entry and records maintenance in databases, such as Dynamics CRM.
  • Supports, prepares and disseminates information and communications for Clubs, Skating Schools, Coaches, Officials and Sections including registration material.
  • Prepares information for the annual conference and Annual General Meeting.
  • Supports and prepares communication and other documents for various stakeholders as well as prepares material for reports for Standing and Operating Committees, and schedules meetings, and prepares and distributes agendas and minutes.
  • Identifies areas for workflow improvements.
  • Assist with the collection of overdue club/school accounts and other duties as needed by Director.

GENERAL DUTIES

  • Follow all standard operating procedures and standardized workflow policies and processes established within the Skate Canada National Services Center.
  • Responsible for ensuring compliance with health and safety requirements and for ensuring a safe and respectful workplace.
  • Participate in various Skate Canada committees (operational, social, Health and Safety, etc) as required.
  • Performs the duties stated as a responsible employee of the Association observing and supporting all policies and procedures as set by the Board of Directors and observing all policies and requirements as outlined in the Skate Canada National Service Center Human Resources Policies and Procedures.
  • Represent the vision, mission and values of Skate Canada, and conducts oneself according to ethical standards generally accepted in business.
QUALIFICATIONS, EXPERIENCE AND KEY SKILLS

  • Diploma in Business Administration, Communications or similar educational background, or combination of education and relevant work experience.
  • Minimum two to five years' experience in a customer service, clientfacing or similar role, or equivalent combination of relevant education and work experience.
  • Fluently bilingual with a demonstrated ability to work in English and French, written and oral.
  • Demonstrated excellent customer service, communication, interpersonal and conflict resolution skills.
  • Good attention to detail and critical analysis and problemsolving skills.
  • Accurate and fast keyboarding skills.
  • Proficient with Microsoft Word, Excel and Outlook.
  • Knowledge and experience in Dynamics CRM, Zendesk, or other similar customer relationship management software, and tools such as Wufoo. Strong ability to multitask on a number of software platforms simultaneously.
  • Ability to work independently and as a member of a team.
  • Able to handle sensitive information in a professional and confidential manner.
  • Knowledge of, and experience with, volunteer sport environments and Skate Canada programs is preferred.

ADDITIONAL JOB REQUIREMENTS

  • Occasional travel, approximately one to three times per year for the purposes of supporting off site conferences.
  • Ability to work overtime as required in order to meet the fluctuating needs in a timely manner.


**Aimez-vous aider les gens et éprouvez-vous de la satisfaction à contribuer à la résolution de tout problème? Aimez-vous apprendre à connaître les nombreux aspects différents d'une organisation, accomplir de multiples tâches et est-ce que le soutien du sport amateur vous passionne? Patinage Canada offre un emploi à plein temps. Relevant du directeur des Services généraux, le représentant ou la représentante des services aux membres représente le premier point de contact pour les demandes externes, y compris celles des membres, des clubs, des sections, des entraîneurs et des officiels. Grâce à une solide orientation vers le service à la clientèle, le ou la titulaire de ce poste répondra avec exactitude, en temps opportun et de façon positive à tous les clients, en plus de tenir à jour des données dans diverses bases de données.

Ce poste se trouve à Ottawa et Patinage Canada utilise un modèle de travail hybride.


PRINCIPALES RESPONSABILITÉS

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