Central Receptionist - Ottawa, Canada - Sandy Hill Community Health Centre

Sandy Hill Community Health Centre

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Internal/External Employment Opportunity

Position Title:
Central Receptionist

Component/Team:
Client Access Team

Status:
One Year Contract (Full-Time and Part-Time positions available)

Salary Scale:
$36,982 - $44,554 annualized salary plus benefits, both pro-rated to part-time status

Start Date:
Immediately

APPLICATION DEADLINE:
January 11, 2023 at 4:00 p.m.

Position Description:

The role of the Central Receptionist is to ensure that the first interaction a client or guest of the Centre has is a positive one.

The Central Receptionist is a resource for clients, providing general information about resources available at the Centre to facilitate client engagement and access to services.

The Central Receptionist plays a vital role in establishing positive relationships with clients.

The Central Receptionist also assists with the provision of security monitoring services for the Centre and provides a broad range of clerical/reception support to all components of the Sandy Hill Community Health Centre.

Reporting Relationship:

The Central Receptionist is directly accountable to the Director, Client Access team for the carrying out of his/her duties, and through the Director, Client Access team to the Executive Director.

Requirements:

Skills, Education and Experience:

Requirements for this position include:

Education and Language

Secondary school diploma
Diploma or other certification in business administration, office administration or medical reception an asset
Fluency in English, both oral and written
Under the Centre's designation to provide French Language Services:
French (oral expression): Advanced +
French (oral comprehension): Advanced +
French (reading comprehension): Advanced +
French (writing comprehension): Advanced +

Professional Experience

Two to five years office experience; preferably in a health or social service setting
Experience with multiline telephone system
Experience using an Electronic Clinical Management System / Health Record
Experience in nonviolent crisis intervention

Knowledge, Skills and Abilities

Strong interpersonal, organizational and problemsolving skills
Ability to work as part of a multidisciplinary care giving team
Positive attitude toward streetinvolved people, people who are HIV+, hep C+, people living with problematic substance use and/or mental health issues
Nonjudgmental attitude
Ability to take initiative and be assertive
Ability to deal effectively with the public
Ability to manage difficult client behaviour
Ability to work under stress with multiple demands and unpredictability in the work day
Ability to work within the mandate of the Sandy Hill Community Health Centre
Ability to work within a harm reduction framework
Ability to work independently, following specific directions with attention to detail
Demonstrated flexibility, good judgment, initiative, creativity and cooperative team player
Respects and values the diversity of communities and individuals
Sensitivity and alertness to signs of a client in crisis
Effective oral and written communication skills (in person and by telephone)

Benefits

Sandy Hill Community Health Centre offers employees an excellent benefits package which includes 4 weeks holidays (pro-rated to status) in addition to a Pension Plan (Healthcare of Ontario Pension Plan - HOOPP) and excellent Group Insurance Plan.

Conditions of Employment:

Accommodation:

SHCHC will provide accommodation for applicants with disabilities in its recruitment process.

If at any stage in the selection process you require accommodation due to disability, please let us know the nature of the required accommodation.

Only applicants selected for an interview will be contacted. No phone calls please.