Customer Service Representative - Burnaby, Canada - TFG Financial Corporation

TFG Financial Corporation

Verified Company

Burnaby, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Your talent, your terms

Results, recognition and rewards

TFG's culture is results, recognition and rewards based, with a focus on achieving results in a high performing team environment.

TFG Financial Corporation, as part of the Travelers Financial Group of Companies, is one of the largest independent commercial equipment finance companies in Canada.

Our mission and purpose is to be our customer's first choice by making equipment financing easy while providing a wide range financing solutions.

Together, through our core principles, we help our partners to achieve what's important in their business.

TFG is an equal opportunity employer and believes in providing a diverse and inclusive workplace where all team members have an opportunity to succeed.

Job responsibilities
- **Create an excellent customer service experience**:

Respond to and solve customer inquiries in a professional and prompt manner
Build and maintain positive relations with team members and customers by act in a respectful and effective manner
Respond to customer inquiries with accurate information and update lease information as required
Follow up with customers to gain missing information and resolve customer issues
Obtain and process initial and changed banking related information for customer lease payments
Coordinate lease paperwork and required information with a high level of accuracy
Coordinate documentation related to insurance and vehicle registration including power of attorney and insurance renewals
Verify and update customer information and keep customer records updated in our systems
Processing of lease termination documentation including the preparation of buyouts, bills of sale, discharge documents, waivers, and refunds.
Coordinate with Lessees who are seeking payment relief to obtain the appropriate documentation.

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Maintain the Customer Account information in the Lease Management System:

Accurately record all interaction with a Customer in their account, including resolution and documentation provided
Diarize any followup requirements to maintain a high level of customer service and satisfaction

Qualifications, knowledge and experience

A strong sense of integrity, professionalism and a resultsoriented attitude to continually improve processes and systems, enhance efficiency, and contribute to overall organizational success
Works well under pressure to meet ongoing and overlapping deadlines within short time constraints
You are detail oriented and able to identify errors
Effective communication, organization and interpersonal skills
Ability to work in a fastpaced environment
You thrive in an environment that involves multitasking and changing priorities while meeting service levels for timeliness and accuracy
Ability to work both in a team and independently with mínimal supervision
Advanced skills with Microsoft Office products
2+ years of relevant experience
Postsecondary diploma or bachelor's degree is an asset

What we offer