Salesforce Development Manager - Toronto, Canada - Tata Consultancy Services

Tata Consultancy Services

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About TCS

TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries.

TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status.

Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our customers.

This, coupled with a unique Global Network Delivery Model (GNDM), is recognized as the current benchmark of excellence in technology deployment.

We have made significant investments in digital technology, horizontal, and vertical platforms, allowing us to successfully serve our clients for over 50 years.

What will you do?

Overseeing the development and implementation of multiple complex systems that impact WMC.
Lead development teams in gathering both technical and functional requirements/user stories to develop/enhance functionality on the Salesforce platform.
Lead our engineering team through estimation and sizing of upcoming initiatives across Salesforce, Data Integration, and Data Migration.
Assess and analyze business strategy, business requirements, current state environment and technology choices to evaluate solution alternatives that meet business sponsor needs in simplest possible way taking full advantage of CRM product features, factoring impact across LoBs using CRM and FSC Org structure.
Build strong understanding of business domain functionality and technology options, in order to identify requirements "tradeoffs" to meet business objectives and technology evolution.
Act as a SF SME to the team to ensure knowledge is propagated across Wealth i.e. upskill staff, training, etc.
Maintaining relationships with business partners, clients and vendors to ensure the highest implementation quality of our systems.
Actively contribute in any team discussions by sharing experiences or providing technical knowhow to the team to best leverage the out of the box capabilities.
Overseeing DevOps development and process efficiencies.

Stay current on Salesforce's development platform and implement Salesforce development best practices, following the RBC internal standards and guidelines.

Must-have:

Must have experience in a Development Lead role with proven experience with Agile methodology delivering largescale complex projects/programs.
Experience managing teams and capacity planning
Requirements management and communication requirements walkthroughs; scope and change management; traceability; configuration management, backlog management & prioritization.
Combination of traditional business analysis skills with l ean/agile analysis skills, and the ability to identify the need for and use techniques from either skillset (system context diagrams, use cases, storyboards, relative estimation).
Experience in leading requirements planning and prioritization including stakeholder analysis and effort estimation.
Requirements elicitation techniques such as Data Analysis, Document Analysis, Interviews, Facilitated Workshops, Observation, Prototyping, Focus Groups, Surveys.
Deep understanding of the Salesforce platform and its architecture and product suite including Sales & Service Cloud and/or Financial Services Cloud

Salesforce Certifications:
Salesforce Administrator, Salesforce Platform App Builder

Nice-to-have:

Experience implementing CRM solutions in the financial sector (Financial Services Cloud experience)
Wealth Management industry experience related to business processes and workflows
Salesforce Certifications:

Salesforce Platform App Builder, Sales Cloud, Service Cloud, Data Architect

Experience with CRM Analytics

Tata Consultancy Services Canada Inc.

is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC).

Should you require accommodations during the recruitment and selection process, please inform Human Resource