Customer Services Supervisor - Waterloo, Canada - Piller's Fine Foods

Piller's Fine Foods

Verified Company

Waterloo, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

If you think our products are great, you should "meat" our people

THE PERKS

Competitive wages
Day Shift (8:00AM4:30PM)
Amazing coworkers
Exclusive Employee Rewards Programs
Full Benefits (Health, Dental and Vision)
Company Matched Pension Plan after 1 year
Employee Share Ownership Program
Employee Appreciation Events

THE BUSINESS
At Piller's, we're in the business of crafting high quality, specialty foods for families to enjoy. Our award-winning deli and meat products are found in grocery and restaurant chains across North America. We're passionate about our products and equally as passionate about the success and safety of our people.

If you are looking for a long-term career in manufacturing with job security, teamwork, and fantastic co-workers, consider us as your next place to call home.

THE PEOPLE

We are a community made up of introverts, extroverts, family people, single people, passionate people, creative people, sports fanatics, movie buffs, video gamers, music makers, gym goers, pet lovers and every other variety.

When you work with friends, it doesn't feel like work

THE OPPORTUNITY

Manages the daily workload to ensure required service volume and quality levels are attained
Identifies opportunities for operational improvements and implements solutions
Overseeing and monitoring the daily activities of customer services operations
Assessing staff activities and providing them with regular performancerelated feedback
Collaborating on annual goals and employee evaluations
Assisting customer services staff with duties where required
Training staff in the areas of customer services and company policies as needed
Review daily Reports and to follow up with team members accordingly (ie: Open Orders/EDI)
Liaison with internal and external contact as required
Provide guidance on OS&Ds investigation and disposition as needed
Handle inquiries and consumer complaints as needed; provide appropriate solutions and alternatives within appropriate time limits and followup to ensure resolution and customer satisfaction
Responds to escalated issues to facilitate solutions
May provide direct customer support for complicated or critical issues

Perform other Customer Services functions as required, including (but not limited to):

Vacation coverage
Assist with VMI-Vendor Manage Inventory
Answer incoming calls received in Customer Service & Reception queues
Retrieve consumer inquiries and complaints via website, phone and support complaints database
Release, edit correct and update EDI orders
Check for invalid dates, routes, items & customer numbers
Tracking orders and PODs
Outbound calls
Investigating orders on hold due to pricing, MTO and others
Invoicing / Release of orders to warehouse
US accounts /Exports/Samples

THE REQUIREMENTS

Postsecondary degree in Business, Supply Chain or related field or equivalent experience
35 years related supervisory experience
Customer orientation and ability to adapt / respond to different types of personalities
Excellent communication (written/spoken English) & people skills
Ability to multitask, prioritize, organize and manage time effectively

Proficient Computer skills

Microsoft Office & ERP experience
Ability to make decisions independently
Ability to work under pressure
Able to perform to a high level of accuracy and work to meet predetermined objectives

We would like to thank all applicants for their interest; however only those selected for an interview will be contacted.

Piller's Fine Foods is an equal opportunity employer and considers qualified applicants for employment without regard to race, colour, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or any other protected factor.

Piller's Fine foods is committed to working with and providing reasonable accommodation to individuals with disabilities. Please advise us if you require accommodation.