Area Manager - Halifax, NS, Canada
20 hours ago
Job summary
This role is responsible for leading managing coordinating and implementing daily the Janitorial Services scope of works at all store or site locations within the designated area or territory across multiple customer banners.The key focus areas of this role are in managing Customer Experience & Retention Communication between United Customer & Partner Performance of our Partners & Cleaners Overall Store Operations Including store budgets profitability & KPIs Quality Standards & Audits Training Cost Management Increasing Revenue & Profits per Store and Customer Banners United & Customer Processes Policies & Guidelines Support to other Area Managers as required Duties and Responsibilities Planning Budgeting Responsible for participation in the development and implementation of annual plans by customer banners annual waxing schedules/ budgets potential add on sales opportunities Implement store level budgets Create and develop short and long-term strategies at store level to secure sustainability and profitability of all operations.
Customer Relationships Communication Build strong relationships with customers and business partners at store level cross-selling building trust deliver good service consistency follow through be a United brand ambassador represent the brand positively Single point of contact at store level with customer for communication between United and the customer for all services nights day porters outside services etc. Address store level customer concerns provide timely effective solutions to problems Support Regional Mgmt. on all face-to-face meetings touchpoints with key customer stakeholders e.g. Customer District Managers DMs V.P.
Participate DailyWeeklyMonthly meetings customers banners on store audits case management action plans periodic schedules scope works DailyWeeklyMonthly reporting issues escalations action plans including access issues customers Lead or participate in store transition meetings new customers partners about expectations around scope works set expectations Internal Communication Lead coordinate all store level communication United Partners daily issues actions Set expectations Partners provide training coaching mentoring Participate cross-functional weekly monthly meetings Regional Support Teams e.g. L D Partner Relations Equipment Services Process Compliances Lead process initiativesimplementation stores Work Sr. management identifying trends process gaps Manage cost using technologies provided Salesforce Outlook Perform technology asset management duties Additional Responsibilities Perform functions alignment company mission vision values Work compliance legal health safety policies protocols Protect company assets damage misuse Perform related duties time time.
Job description
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