On-site Audio-visual Service Technician - Toronto, Canada - Diversified

Diversified

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

What part will you play?

This position provides operational and technical support of installed Audio Visual equipment and systems located within huddle spaces, meeting rooms, boardrooms, executive spaces, divisible conference rooms, collaboration rooms, auditorium and open areas.

What will you be doing?
Working knowledge or strong ability to provide technical support for: Advanced AV Systems, Display technologies from Samsung including Samsung Magic Info, Microsoft Surface Hubs, Microsoft Teams based devices such as Crestron Flex, Room booking systems, Biamp Audio (Program and Speech, DSP based systems; Projection and Display Devices; Video Wall Display Systems; Digital Signage Systems; Streaming, Webcasting, Wireless Microphones / RF Systems; PTZ Wall Cameras and Crestron XIO, Dante Domain Manager

Respond to escalated 3rd level customer support issues.
Working within a support desk environment with ability to document and follow through on executing outstanding service tickets.
Conduct regular system checks and Preventative Maintenance visits / reports to identify trends, improvements, and ongoing issue resolution through manufacturer.
Ongoing Daily/weekly preventative maintenance visits and reporting to the Service Team to ensure equipment and customized space functionality is ready for use.
Work with manufacturers to develop relationships related to equipment servicing (technical support, securing return authorizations, complete repair/replacement functions required to resolve customer issues)
Identifying defective or failed equipment and take ownership to resolution, escalation, replacement of spares and updating asset inventories.
Interface with equipment manufacturers, developers, engineers, and project managers on the client's behalf to provide resolutions for highly complex systems.
Provide an accurate diagnosis of faults, removal, repair, test, implementation and operation of all aspects of audio visual, video conference, display and presentation technologies.
Participate in and drive continuous improvement activities across AV technologies and collaborate with client's business technology team to improve/evolve technology solutions. Provide customer with an elevated level of AV tech competencies & support
Develop an ongoing customer relationship, resulting in future customer loyalty

Physical Working Environment:

Client Site, Office Building, located downtown Toronto. Reporting to site daily.

What do we require from you?

Education/Certifications:

High School graduate.
A twoyear diploma from a Technical School, or equivalent experience.

Required/Desired Knowledge, Experience and Skills:

Tesira Expertise:

Handson experience working with various Tesira components, such as TesiraFORTÉ, Tesira SERVER.
Programming Skills (Desired) Able to design and program Tesira systems, configure audio processing, and create custom control interfaces.

Audinate Dante Experience:

Dante Certification: Ideally Level 3 Certification Expertise in Audinate's Dante networking technology.
Dante Domain Manager: Handson setting up and managing Dante Domain Manager for networked audio systems.
Integration Skills: Experience integrating Danteenabled devices, including audio mixers, amplifiers, Digital Signal Processors

Network Experience:

Networking Knowledge: Strong understanding of networking concepts, including IP addressing, subnetting, VLANs and network security.
Troubleshooting: Skilled in network troubleshooting, identifying and resolving issues that may affect audio transmission and quality.

Project Experience:

Communication Skills:

Effective communication is crucial, as it is needed to collaborate with clients, other team members, and endusers to ensure the audio system's functionality and performance align with project requirements.

Creativity and Innovation: