Store Leader - Montréal, Canada - Tesla

Tesla

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

What to Expect

The role of the Virtual Store is to educate, inspire and skillfully guide Tesla's potential customers through the vehicle and configuration and sales process in a digital manner. The Virtual Store team focuses on product knowledge, financing options, tradeins, delivery and providing customers with a memorable customer experience. The Virtual Store Leaders are responsible for their team executing these activities at the highest possible level, while innovating and improving processes to make them more efficient and streamlined for both our advisors and customers. It is our mission to accelerate the world's transition to sustainable transportation.

What You'll Do

Build, develop and grow a team of virtual Tesla Advisors
Monitor employee productivity which consist of but not limited to: direct sales, delivery functions, inbound & outbound queues, incoming phone calls and ownership outreach.
Communicate and implement all relevant changes that impact the team regarding policy and procedure
Collaborate with other departments in efforts to clear roadblocks and build stronger relationship
Set team and individual goals to meet expectations and manage ongoing performance
Train and mentor new team members as well as identify and mentor future team leaders
Work on the continuous improvement of processes and procedures related with the purchase of Tesla products
Actively coaching team members on sales conversations while providing real time feedback
Create a fun, inclusive culture that rewards hard work, production and innovation

What You'll Bring

Bachelor's degree or equivalent professional experience
3+ years of phone sales or customer service or experience in managing an inbound/outbound call center environment
Experience in managing remote and virtual teams is an asset but not a requirement
Selfstarting entrepreneur with exceptional management and coaching skills
Ability to develop collaborative relationships acting as a wellrespected, trusted partner with whom others want to work
Excellent written and verbal communication skills
Great organizational skills with an eye for detail and the ability to make decisions that are in line with Tesla standards
Ability to work evening hours and on weekends
Dedicated and ethical approach to sales and sales operations
Requirement to follow Tesla Motors information security policy
Ability to work evenings and weekends
Valid driver's license in the country in which you are applying, 2year minimum driving record required with a clean driving history

Compensation and Benefits

Compensation is based on a variety of factors including but not limited to work experience, skills, certifications, etc.

Full-time Employee Benefits

As a full-time Tesla employee, you will receive:

Full benefits from day 1 for you and your eligible dependents
Extended Health Insurance (including osteopath, psychologist, and acupuncturist)
Vision & Dental Insurance
Company paid Life, AD&D, shortterm and longterm disability
Group Registered Retirement Savings Plan (RRSP)
Employee Assistance Program, Sick and Vacation time (Flex Time for salary positions), and Paid Holidays
Backup childcare and employee discounts