Assistant Manager Retail - Greater Sudbury, Canada - Magnotta Winery

Magnotta Winery

Verified Company

Greater Sudbury, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who We Are
Imagine a work environment surrounded by world-class wines, hand-crafted beers, spirits and 30 + years trailblazing history.

You will enjoy a relaxed, open-door environment where ideas can be easily shared within a workplace that inspires enthusiasm, excellence and leadership.

As Ontario's third largest winery with new products and brands always under development, Magnotta offers rewarding opportunities for career development, advancement and continuous learning.

What You Will Do:

The Assistant Manager's role is an essential part of the store leadership team, impacting team members and customer experience every day.

The Assistant Manager is responsible for leading and coaching team members, holding the team accountable for results, and ensuring an outstanding customer service experience in the store.

Leadership and People Management

Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and customers.
Works collaboratively with the Store Manager in building a strong and engaged team that includes team members with various experiences, backgrounds, and skillsets to drive store operation.
Provides learning and development for the team (i.e., Sales Associates and Key Holders) consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
Support the store's recruiting and hiring process, onboarding training, and overall performance management activities.
Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce personal growth.
Collaborate with Store Manager to plan and prepare team member schedule according to labour requirements, availability, and budget considerations.

Working with Others

Establish supportive and productive relationships with all team members, focusing on personal and professional development.
Collaborate with team members to ensure an optimal customer experience that values customer's time and support store operations.

Customer Experience

Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing product learning, and supporting instore transactions and programs (e.g., buy online pickup in store, phone sales, and other).
Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
Resolve customer feedback and address emergent issues, including customer escalations and emergency requests, helping to "make it right" for customers.

Operations

Partner with Store Manager to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review and sales planning).
Partner with Store Manager to manage store's budget, labor hours, expenses, and P&L statement.
Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.
Open and close the store in accordance with the opening and closing checklists.
Understand and adhere to people safety policies and procedures to maintain a safe work environment.
Perform work in accordance with applicable policies, procedures, and laws or regulations.

Budget Responsibility

Accountable for delegated aspects of controllable budget or labour hours

People Management

Team lead role indirectly responsible for store employees during shift or as delegated by Store Manager

Key Skills & Core Values You Bring

Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
Integrity/Honesty: Behaves in an honest, fair, and ethical manner
Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work
Collaboration and Teamwork: Works productively with and supports others to achieve goals
Adaptability/Agility: Tolerates uncertainty and ambiguity and can change priorities in a fastpaced environment
Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
Must have above average ability to communication both verbal and written
Resilience: Remains persistent; recovers quickly from setbacks

WHAT YOU WILL BRING TO THE ROLE:

Must be legally authorized to work in the country in which the store is located
Must be 19 years of age or older
Must hold a valid Smart Serve or willing to obtain as a job requirement
Willing to work a flexible schedule including evenings, weekends, and holidays
Willing to work as part of a team and also complete work independently
Willing to move through a store for most of a shift to help customers and accomplish work
Willing to move items weighing up to 50 lbs
Previous work