Coordinator, Service - Ottawa, Canada - Caivan Development Corporation

Caivan Development Corporation

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Join the team at Caivan, where we're dedicated to providing extraordinary living experiences.

As a
Service Coordinator, you'll play a crucial role in ensuring our homeowners receive the highest level of service, contributing to their seamless and fulfilling living experience.

Why Caivan?

Industryleading wages
Benefits including Health, Dental, Vision and Life Insurance
2 weeks paid annual vacation and 2 weeks operations shut down
Lunch program
Onsite training and development program
And more

Key Responsibilities:

Manage and process PDIs, 30 Days, 1 Year, and 2 Year claims from Tarion to New Star.
Coordinate homeowner appointments and daily interactions to resolve concerns promptly.
Schedule service technicians and trades for open claim items, ensuring timely resolution.
Organize all required documentation for appointments and maintain updated technician paperwork.
Generate and distribute biweekly Warranty Aging Reports and essential purchase orders.
Respond to and schedule emergency calls while managing model home maintenance.
Prepare documentation and schedule Conciliations, filing necessary forms.
Collect, track, and schedule Exterior Occupancies, distributing pending lists to the Service Manager.
Send critical homeowner memos (e.g., curb, driveway, sod install) and notify of delayed closings.
Order necessary trade materials for service, following Assistant Service Manager guidelines.
Adhere to CPG Guidelines for accurate issue documentation and work closely on files.
Perform any other necessary duties as required for smooth operations.

You will bring:

Postsecondary education in business administration or related field.
Minimum of 2 years' experience in a similar position.
Ability to multitask and handle multiple accounts and projects at once.
Strong communication skills to enhance our customer's experience.
Meticulous attention to detail, innovative thinking, and problemsolving skills.
Ability to work independently with mínimal supervision and also effectively as part of a team.
Must be highly motivated with a demonstrated track record of providing outstanding customer service.