Business Systems Analyst - London, Canada - City of London

City of London

Verified Company

London, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Close Date:

May 2, 2024
File Number:
1128

Service Area:

Enterprise Supports

Division:

Information Technology Services

Employee Group:

Local 101

Job Type:

Full-Time Temporary (up to 2 years)

Number of Openings:
1

Summary of Duties:

Areas of Focus

ITS Client Support Services team is the first point of contact at Information Technology Services for City of London staff.

ITS Client Support Services focuses on excellence in customer service through timely, empathetic, and efficient IT support.

Tier 2 Frontline support for ITS Services
Identity and Access Management process administration
Provides technical support for Council & Committee meeting and related AV services.
Windows desktop and related tool support services.

Work Performed:

Responsible for Business Process Reviews leading to recommendations for process change including new or improved business systems. Upon approval, responsible for implementing cost effective solutions using hardware, software, staff and other resources.
Analyzes problems and develops methods to improve the effectiveness of business systems and equipment through effective programming using appropriate languages and development tools, and recommending support utilities and/or purchased solutions required to support such systems.
Recommends to and liaises with supervisor, nonTechnology Services managers and external vendors as required with respect to personnel, systems and hardware adjustments required to implement and maintain effective systems.
Instructs and advises Project Team members on matters related to assignments, depending on specific technical skills required may have role of Project Leader.
Participates in Departmental and outside agency priority reviews, project scheduling, and makes recommendations regarding automation and long term planning.
Evaluates the ongoing effectiveness of systems in meeting their intended objectives, recommending improvements in both systems and methods within Technology Services and user Departments.
Assists with plans, schedules and coordination of requests for business systems and/or equipment to ensure the effective and efficient selection, installation, implementation and ongoing use of the same. Responsible for Project Management for assigned projects.

Introduces new ideas towards the development of work plans.
Performs research, evaluation, review and assessment of hardware and/or software products and recommends changes.
Responsible for training (including course material development reflecting changing technology, general class room instruction and formal presentations to internal and external personnel) and instruction of both Technology Services and nonTechnology Services management and staff.
Maintains a current knowledge of business technology, through continuous formal and selflearning programs.
Installs or assists with installation of equipment, software and/or components and develops complex technical coding requirements for special projects, training courses and research projects.
Access to, and/or maintains passwords and User rights to selected areas of Corporate systems as assigned by management ensuring confidentiality of information accessed through use of such passwords.
Performs related duties as assigned.

Qualifications:

Three year Community College Business Information Systems Diploma

Experience:

Three years related experience

Specialized Training & Licenses:

Skills and abilities in the following areas are necessary:

Valid Driver's License
Class G

- lndustry designations and/or courses on specific products may be required.

Compensation & Other Information:

$58,649 - $85,218 (Level 14)

This posting is for one (1) temporary full-time up to 2 years position.

Current hours of Work:
Monday - Friday from 8:30 a.m. to 4:30 p.m.

Work Arrangement:
Majority remote. Subject to change in accordance with business requirements.

NOTE:

Applicants may be required to complete a job related test.

Police Record Check:

**As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.