Manager Customer Experience Trainee - Oakville
1 week ago
Job summary
We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services products and solutions to existing or prospective TD customers.Responsibilities
Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence personal development objectives Meet customer demands and compliance requirements by maintaining employee scheduling ensuring all policies procedures and guidelines of conduct are followed Collaborate with One TD partners to help all customers in a way that suit their needs best Support the frontline staff in resolving complaints as per customer problem resolution guidelines encourage senior team members to act as a point of escalation take personal ownership as required Coach the team on advice-giving customer conversation strategies tactics improve promote legendary customer experience Lead the team monitor workflows prioritize tasks assign duties while resolving improving operational issues Administer complex daily branch administrative duties Maintain customer facing areas premises marketing regulatory guidelines Lead high performing team ongoing performance feedback ensure performance management activities undertaken completed Help build fair positive equitable environment promoting effectiveness maintain positive attitude knowledge emerging industry trends programs constantlyJob description
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