Pharmacy Assistant - Oakville, Canada - CareRx

CareRx

Verified Company

Oakville, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About CareRx
CareRx is Canada's leading provider of pharmacy services to seniors communities.

We serve over 96,000 residents in over 1,600 seniors and other congregate care communities (long-term care homes, retirement homes, assisted living facilities, and group homes).

We are a national organization with a large network of pharmacy fulfillment centres strategically located across the country.

This allows us to deliver medications in a timely and cost-effective manner and quickly respond to routine changes in medication management.

We use best-in-class technology that automates the preparation and verification of multi-dose compliance packaging of medication, providing the highest levels of safety and adherence for individuals with complex medication regimes.

We take an active role in working with our home operator partners to promote resident health, staff education, and medication system quality and efficiency.

Whether you do your best work in a dispensary, in a clinical setting, in an office, or on the road, we have an opportunity for you.

Position Summary
The
Customer Service Representative plays an important role in the customer care and service CareRx provides. They provide exceptional customer service and satisfaction via telephone, which requires an exceptional attention to detail. Their support to the Pharmacy and our Homes is crucial for the success of the pharmacy.

This is a Full Time position offering benefits after 3 months

Your Day to Day:

Triage customer issues & escalating to appropriate staff members as needed
Prioritize incoming phone calls to the pharmacy
Provide exceptional customer service on the phone for any and all inquiries.
Assist in pharmacy operations as required
Ensuring accurate documentation of completed work as per policies and procedures
Preparing prescriptions (gathering data from nursing staff) to be filled via dispensary software
Processing and adjudicating refill prescriptions
Maintaining a clean and safe work environment
Maintaining strict confidentiality and ethical standards

What You Bring To The Team:

Minimum 1 year experience in Long Term Care Pharmacy:
Proficiency with Microsoft Office
Strong interpersonal communication skills, able to maintain a professional demeanor when speaking with clientele
Remains calm under pressure and is able to meet tight deadlines
Excellent organizational skills and detail oriented
Strong verbal and written communication skills
Demonstrated customer service experience; strong motivation to succeed
Possess a positive, cooperative and teamoriented attitude
Experience with KROLL, Point Click Care and Med E-Care

Qualities for Success:

Ability to manage changing priorities
Ability to work independently, and as a member of a team
Customer service oriented
Excellent problemsolving and decisionmaking skills
Strong attention to detail
Strong organizational and timemanagement skills

Application Process

All applicants must successfully pass satisfactory background screening (depending on the role
Criminal Record Check, Credit Check, Driver's Abstract, Education Verification, Current Professional Registration) and referencing. Background screening will be completed after an offer of employment has been extended and accepted._