Housekeeping Manager - Toronto, Canada - The Hazelton Hotel
Description
JOB DESCRIPTION
Manages the housekeeping functions and all departmental colleagues (Room Attendants, Turndown Attendants, Uniform Attendants, Housepersons and Supervisors / Assistant Managers) on a daily basis to ensure that the guest rooms, public spaces, colleague areas and property are clean and well maintained.
JOB RESPONSIBILITIES
Housekeeping and Budget Management:
- Ensure compliance with all housekeeping policies, standards and procedures. Able to create or reestablish policies under the guidance of the Director of Housekeeping.
- Ensure all colleagues have the proper supplies, equipment and uniforms.
- Understand the importance of the department's operation on the overall property financial goals and educates staff on the details as needed.
- Review staffing levels to ensure the guest service, operational needs and financial objectives are met.
- Highlight and address any deficiencies of the interior, exterior building and loading dock. Consistently ensure that the cleanliness levels are maintained and the relevant departments are communicated to.
- Oversee and ensures that the departments Inventory levels (general, linen and minibar) are adequately maintained.
- Supervise an effective inspection program for all guestrooms and public spaces.
- Communicate areas that need attention to staff and follows up to ensure understanding.
- Supervise daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
- Ensure that the Supervisors/ Asst. Managers approve all punch in and outs at the end of Opening and Closing of each shift.
- Overlook Supervisors/ Assistant Managers in precession and timeliness in generating and distributing labour report.
- Participate in departmental meetings along with Director of Housekeeping and continually communicates a clear and consistent message regarding the departmental and hotel's goals to the team to produce the desired results.
- Work effectively with Director of Housekeeping on cost saving measures for the department and hotel by maximizing productivity.
- Order regular supplies and amenities for the hotel and guestrooms.
- Work with other departments to ensure cleanliness of all public areas to the highest levels.
- Ensure deep cleaning or rooms and all public spaces is assigned and completed in a timely manner as defined and required.
- Effectively coordinate with maintenance team to identify product deficiencies and resolve them.
- Participate in walkthroughs with Director of Housekeeping and Maintenance Manages for upkeep of rooms and public areas.
People Management:
- Work with the Director of Housekeeping, and Director of People & Culture to create and streamline an efficient and effective onboarding process.
- Establish and maintains open, collaborative relationships with colleagues and ensures that the colleagues do the same with them.
- Schedule all colleagues based on business demands and tracks time and attendance accordingly.
- Ensure that all colleagues understand their expectations and parameters by coordinating and creating clear KPI's for the Supervisors / Assistant Managers.
- Ensure that all property, and departmental policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
- Ensure colleague recognition is effectively administered on all shifts.
- Solicit colleague feedback, utilizes an "open door" policy, and review colleague satisfaction results in consultation with the Director of Housekeeping to identify and address employee problems or concerns.
- Participate in colleagues progressive discipline procedures, tracking their progress, ensuring accountability and hosting monthly and quarterly reviews.
- Coordinate and schedule regular oneonone meetings with the colleagues to maintain engagement and regular communication.
- Along with Director of Housekeeping participates in interviewing and hiring of team members with the appropriate skills.
Ensuring Exceptional Service:
- Lead by example and mentoring the team on providing high levels of service and guest relations.
- Participate and works with the Director of Housekeeping in the development and implementation of corrective action plans to improve guest satisfaction based on Fivestar service.
- Empower colleagues to provide anticipatory and exceptional guest service.
- Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Respond to and handles guest glitches
- Strive to improve service performance and ensuring efficiency.
- Support all Sustainability
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