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Sarnia

    Customer Service Managing Supervisor - Sarnia, Canada - EK Condoreno

    EK Condoreno
    EK Condoreno Sarnia, Canada

    4 weeks ago

    Default job background
    Full time, TEMPORARY
    Description
    EK Condoreno
    358 Christina St. N., Unit C, Sarnia, ON N7T 5V7

    Position: Customer Service Managing Supervisor
    Annual Salary: $70,000 to $75,000
    Working hours: full-time 35 hours per week, 52 weeks per year

    The Customer Service Managing Supervisor will be planning and managing the customer service department. This involves daily decision-making, planning, human resources management, as well as suggestions on customer service improvements.

    Responsibilities:
    • Plan, organize, direct, control and evaluate day-to-day customer service activities
    • Develop customer service policies, procedures and standards as required
    • Maintain accurate records and document customer service actions and discussions
    • Develop goals and report progress to senior management
    • Plan and oversee the department's budget and expenditures adhere to company policies
    • Develop and execute strategic plans to improve customer service, follow up with customer requests, and resolve customer complaints
    • Conduct market research to identify industry's developments, determine customer demand, potential sales volumes, and effect of competitors' operations on sales
    • Participate in sales and marketing planning by inputting market trends and customer feedbacks
    • Coordinate activities across internal functions as needed
    • Recruit, train and coach staff involved working in customer service process
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