Manager, Policy - Toronto, Canada - TD Bank

TD Bank
TD Bank
Verified Company
Toronto, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description

TD Description
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Department Overview


The Canadian Cards Payment & Loyalty Team is responsible for strategy, product development, customer lifecycle management, and financial performance of all Canadian Credit Card products.


As a key member of the Credit Cards Governance & Control (1A) team you will oversee Credit Card Product Controls and provide strategic, operational and execution management of governance functions (i.e.

Access, Playbooks, Policies and Procedures, and Copy Review)

  • Work with various internal and external partners to provide advice and management of policy, processes and the Copy Review process for credit card products.
  • Ensure Regulatory, Legal, Operational Risk and Compliance requirements are considered when reviewing policies and procedures and collateral
  • Work with various internal/external Regulatory, Compliance, Legal, Operational Risk partners to obtain and provide advice on matters impacting credit cards.
  • Assess changes and impact to the overall processes with specific focus on credit policies, credit and operational risk, collateral reviews, and adherence to regulatory/compliance/Legal requirements.
  • Review and update existing policy and processes to ensure they meet customer needs and regulatory requirements.
  • Be innovative and adaptable always looking for efficiencies and optimizations in our process
  • Act as SME for the Copy Review process in Canadian Credit Cards
  • Ability to represent and present often at a senior level on Product
  • Complete GAP assessments and recognize when to escalate
  • Liaise with various business and professional partners and vendors; keep others informed and serve as contact to resolve issues
  • Work with broad guidelines; support team and a positive work environment
  • Lead and manage a group of highly engaged Analysts on the Policy & Process and Copy Review Teams

Job Requirements

  • Strategic thinker with proven ability to autonomously support and/or lead initiatives through the organization and deliver results.
  • Proven ability to build and maintain strong working relationships with partners and demonstrated abilities in impacting and influencing others.
  • Proven ability to respond quickly and effectively to adhoc information, strategy development, and reporting requests.
  • Flexibility to adapt and manage within a dynamic business environment.
  • Enthusiastic selfstarter with ability to prioritize and multitask, working both independently and within a team environment.
  • Strong communication and presentation skills are required to ensure effective exchange of ideas with a variety business partners.
  • Support Product Group objectives and manage within a very dynamic environment with multiple projects.
  • Exceptional interpersonal skills, relationship building skills, and superior judgment.
  • Strong writing skills with the ability to draft / review reports, policies, manuals, procedures, and business correspondence, often for a senior executive audience.
  • Highly organized and well developed skills in negotiating and influencing with the ability to deal with conflicting points of view and to effect creative and responsive solutions.
  • Strong relationship management, with an ability to impact and influence others.
  • People management experience and proven leadership with the ability to coach and mentor.

Additional Information

  • University/College Education or equivalent work experience
  • TD Credit Card experience an asset

Inclusiveness


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.


Job Family

  • General

Job Category - Primary

  • Risk Management

Job Category(s)

  • Risk Management

Hours

  • 37.5

Business Line

  • TD Canada Trust

Time Type

  • Full Time

Employment Type

  • Regular

Country

  • Canada

Province/State (Primary)

  • Ontario

City (Primary)

  • Toronto

Work Location

  • City Centre Tower A 275 Dundas Street, TD Centre
  • North 77 King Street West

ProvState 2

  • Ontario

City(s) 2

  • London

ProvState 3

  • Ontario

City(s) 3

  • Ottawa

Job Expires

  • 09Jun2023
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