Bilingual (French/english) Customer Service Agent - Ottawa, Canada - SIRVA

SIRVA

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Role Overview

What You'll Be Doing

Effectively solve customer inquiries
Ability to communicate clearly when handling different topics
Identify customers' needs, understand and clarify the information
Research every issue to provide solutions
Collaborate with your team and other team members to solve problems and share knowledge
Build sustainable relationships and engage customers by going the extra mile.
Ability to assume additional responsibilities and work flexible hours as required
Work with mínimal supervision in a fastpaced environment
Perform various administrative tasks to support the Contact Centre

What You Bring to Sirva

High school diploma or equivalent
Previous experience in a customer support role through a contact center preferred
Strong phone and verbal communication skills
Customer focus and adaptability to different personality types
Ability to multitask, set priorities, and manage time effectively
Bilingualism is an asset
You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation

Key Competencies:

Excellent verbal and written communication skills
Listening skills
Problem analysis and problem solving
Customer service orientation
Organizational skills
Attention to detail
Tech savvy
Judgment
Adaptability
Team work
Stress tolerance
Resilience

Other Information:

What Sirva Offers

Competitive salary and incentive plans
Workplace flexibility for a balanced work/life approach
Comprehensive benefits packages and wellness program
Generous companypaid vacation days and holiday time
Challenging, collaborative, diverse corporate culture
Ongoing opportunities for learning and career development

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product.

We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business.

You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company

At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve.

We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives.

Those perspectives lead to new ideas. New ideas lead to innovation and excellence.

Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

SIRVA is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.

SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.