Part-time Campus Services User Support Associate - Brantford, Canada - Conestoga College

Conestoga College

Verified Company

Brantford, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

Requisition Details:

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Job Title:Part-time Campus Services User Support Associate**:

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Requisition #:24-0277**:

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Campus: Brantford

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Department: Ancillary Services

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Starting Rate: $19.64

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Payband Range: $ $22.51

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Hours/Week: Up to 24 hours
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Posting Date: Thursday, February 22, 2024
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Closing Date: Wednesday, March 6, 2024 at 11:59 PM EST
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Vacancy Type: Support Staff

Parttime Temporary

Support Staff Temporary Regular Part-time Replacement Position (March January 2025)

Responsibilities:

Responds to student/employee inquiries in a consistent, professional, and timely fashion engaging with user support tools (online chat, video calls, form submissions, etc)
Executes carding services (photo approval, individual and batch card printing/activation, card organization, card distribution, and report management) during peak and nonpeak periods which will include operation and maintenance of ONE Card Office equipment and software
Elevates service levels by delivering information to users about accessing services and investigating user concerns utilizing multiple College systems and databases by troubleshooting, documenting, and tracking user experience and needs
Resolves concerns where possible, and clearly and effectively communicates solutions and next steps to users, verbally or in written format
Provide solutionbased feedback to the Manager to escalate concerns and express areas for improvement, including communicating noted user experience trends
Contributes to the development, implementation, and assessment of user experience journey mapping, customer service standards and tools, and standard operating procedures
In conjunction with the Manager and the Campus Service team, participates in the development and maintenance of activity data collection and visualization
Orders and maintains office supplies at the discretion of the Manager
Maintains an organized workspace, including organizing and maintaining digital files as necessary

Qualifications:

Twoyear Diploma in a relevant field of study
Two years of practical experience in a similar capacity
Experience in providing customer service to a variety of stakeholders
Excellent communication skills and the ability to gain resolution when working with various user types and user challenges
Advanced knowledge of Microsoft Office Suite Applications and relational databases
Knowledge of various technologies and software is considered an asset (e.g. Student Information Systems, ONE Card Systems, etc.)
Knowledge of social media general uses, moderation, and administration

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